At Espiral MS, a technology company certified by **Great Place to Work®**, we are looking to hire a **Customer Success Manager** to join the commercial team of **Proactivanet**®, a **leading ITSM** (IT Service Management) and **ITAM** (IT Asset Management) tool in Spain and Latin America. **About us** We are a company with **presence in 5 countries**, over **500 major clients worldwide**, and a team of more than **100 professionals passionate about technology and service**. We are currently experiencing a phase of **growth and international expansion**, and our culture is built on three fundamental pillars: * **Commitment to people.** * **Commitment to our clients' success.** * **Commitment to excellence in everything we do.** At Grupo Espiral, we believe in teamwork, continuous learning, and enjoying the journey while achieving great results. We are also certified by Great Place to Work®, which recognizes us as an excellent place to work. **Your mission** As a **Customer Success Manager**, you will be a key player in ensuring the **success of our clients** at every stage of their relationship with Proactivanet: from initial adoption to becoming expert users and advocates of the tool. Your goal will be to build **strategic and trusting relationships**, helping our clients achieve their goals through optimal use of our solution. **What will you do on a daily basis?** Act as a **strategic advisor** to clients, understanding their needs and aligning the use of Proactivanet with their business objectives. * Conduct **regular meetings and follow-up sessions** with clients to monitor progress, resolve blockers, and promote effective tool usage. * Establish and coordinate **initial success milestones** for new clients, ensuring proper adoption from the first contact. * Collaborate closely with the **New Logo** (sales) and **Pre-Sales Engineering** teams to ensure a smooth transition from acquisition to active usage. * Manage a **segmented client portfolio** based on strategic value or maturity level, prioritizing actions according to potential impact and each account's specific needs. * Promote the use and value of **educational content** such as webinars, tutorials, guides, and other learning resources. * Coordinate customized training and follow-up sessions to support advanced solution usage. * Systematically measure the **impact of your actions on product adoption**, using clear metrics and usage data. * Record relevant interactions and actions in **CRM and customer tracking tools** (such as Salesforce), leveraging data to make decisions and adjust strategies. * Channel **customer feedback** to the product team, enabling continuous improvements in the solution based on real needs. * Actively participate in improving internal processes related to customer experience, including onboarding, support, and training. **Ideal profile:** * Previous experience in similar roles in Customer Success, Account Management, or Consulting within technology companies (preferably SaaS). * **Consultative approach**, focused on understanding customer goals and guiding them toward tangible results. * Ability to communicate clearly with both technical and business stakeholders. * Skills in planning, tracking, and measuring impact. * Desirable experience promoting educational and training content. * Sufficient technical knowledge to understand the tool’s functionality and support clients in its implementation and advanced usage. * Proficient in CRM tools (such as Salesforce) and preferably customer tracking platforms. * Bilingual proficiency in Spanish and English is essential. **What we offer:** We are aware that talent is our greatest asset, and we strive to take care of it by offering you: * The opportunity to be part of a **leading project in international expansion**. * Integration into a team where **talent and people** are the top priority. * The chance to **learn, grow, and contribute** in an innovative, collaborative, and dynamic environment. * **Remote work** from Spain, with availability for occasional travel to our offices in Gijón and to visit clients across various regions of Spain. * **Flexible working hours** to facilitate work-life balance. Friday afternoons, weekends, and holidays are non-working time. Summer hours allow for early dismissal. * **Intensive company-sponsored training**. We will train you in technical aspects and management frameworks to enhance your skills and advance your professional career within a highly innovative environment. * Professional stability, continuity, and career growth within an expanding project. Salary based on individual merit. * Additional allowances in case of travel. * Corporate benefits program. If you are passionate about building strong relationships, motivated by your clients' success, and enjoy working as part of a team within a rapidly growing technological environment... **We would love to meet you!**