Helpdesk Support Technician (Santander)

Description

DESCRIPTION At **Seresco**, we are seeking **IT Support** staff for an important project within the Infrastructure, Systems, and Services area. We are looking for professionals who fit the profile of **IT Technical Support**, with strong communication skills, empathy, and problem-solving ability. **What will be your responsibilities?** * Telephone support for users. * Technical support. * Incident management. * Monitoring event management. * Implementation of technical procedures. **What do we offer you?** * Indefinite-term contract. * Full-time work. * Immediate incorporation into a nationally recognized IT Services company. * **Workplace in Santander** * **Rotating shifts, including afternoon/night shifts and weekends.** * Integration into technical teams within the Infrastructure, Systems, and Services area. * Growth opportunities based on merit. If you join the **SERESCO** team, you will enjoy the following **benefits**: * 22 working days of vacation per year, plus either Christmas Eve or New Year’s Eve. The day not taken will be used for a team gathering to celebrate our health over drinks. * **Exclusive discounts** on numerous services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy, etc.) via the **Corporate Benefits** platform. * At **SERESCO**, you can customize how you allocate your gross salary (through the **Serflex** program), using part of it flexibly. You may choose from the following options: Medical Insurance (Sanitas, IMQ, or Caser), including family members; Gourmet Voucher/Card; Transport Card; and Childcare Voucher. * An attractive **incentive plan** is also available if you help us find professionals like yourself. * As everyone here contributes to identifying/inventing new projects, there is also a **business acquisition reward program**. * Study support fund for **regulated academic programs**. * **Training**, enabling you to stay current at your own pace. * An organization where all doors are truly open. At Seresco, we are committed to promoting **Diversity**, **Inclusion**, **Social Responsibility**, **Gender Equality**, and **Sustainability** in our workplace. We value the unique perspectives each team member brings and strive to build a culture that celebrates and respects diversity in all its forms. If you seek a company that values inclusion and equal opportunity, this is the one for you! REQUIREMENTS * Higher Vocational Training Certificate (CFGS) in Computer Science or Telecommunications. * **Residence in Cantabria is required.** * IT knowledge at end-user level. * Experience in telephone user support will be valued. COMPETENCIES: * Customer orientation * Flexibility and change management * Teamwork and cooperation * Communication skills * Achievement orientation * Analytical ability * Learning and application of knowledge * Continuous improvement * Planning and organization * Problem solving