Job Summary: We are looking for a CAU Agent to provide functional support in the public education sector, handling queries and incidents with a focus on professional development and continuous growth. Key Highlights: 1. Be part of a "Great Place to Work" team 2. Opportunity to develop your professional career with a personalised plan 3. Inclusive and collaborative work environment **Company Description** Because working at Sopra Steria is also about feeling **Sopra Steria**. We are a recognised European leader in consulting, digital services and software development, with nearly 56,000 employees across almost 30 countries and over 4,000 in Spain. We focus on people, their training and professional development, driving us to grow and constantly improve. We are passionate about digital technology and, just like you, we seek the greatest adventure. We want your everyday experience to become your greatest source of inspiration—learning, contributing, having fun, growing and, above all, enjoying it to the fullest. If you want to join a "**Great Place to Work**" team, keep reading! **Job Description** **What challenge do we propose?** To accompany us on this journey, we are seeking a **CAU Agent** to collaborate within a functional support team serving the public education sector. The selected candidate will be responsible for: * Providing telephone and email support to users from educational institutions. * Recording all contacts handled. * Resolving queries regarding the use of management applications. * Managing and tracking incidents **Requirements** **What are we looking for?** * Academic qualification: Vocational Training Level I or II, or University Degree. * Certified C1 level of Basque (mandatory). * Communication skills in both Basque and Spanish. * Ability to learn, patience, empathy and basic computer user skills. We positively value... * Experience as a call centre agent. **Additional Information** **What do we offer? What’s in it for you?** * Hybrid working model in Bilbao * Permanent contract and full-time hours * 23 days of holiday * Continuous training: technical, transversal and language skills. We offer access to certifications, training provided by our main Technology Partners, online platforms and much more! * Life and accident insurance * Option to join our flexible remuneration scheme (health insurance, childcare vouchers, transport, meal and training vouchers) * Access to the Privilege Club, offering attractive discounts with leading brands * Personalised and detailed onboarding. We support you every step of the way so that you feel \#soprano from day one. * Office with dedicated leisure spaces—where work and fun go hand in hand! * Team spirit and a positive atmosphere—we truly believe in the power of unity. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a personalised career development plan. You’ll receive training, set goals and undergo regular reviews to ensure we achieve them together. We listen to your priorities and fight for them. Your voice matters here! Join us and be part of something bigger! ***The world is how we shape it*** We commit to respecting diversity, fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect regarding gender, age, ability, sexual orientation and religion, ensuring equal opportunities.