Job Summary: Customer advisor to address client needs, generate direct sales and opportunities, and provide administrative support in the office. Key Highlights: 1. Direct customer service and generation of sales opportunities. 2. Administrative support and execution of telephone commercial actions. 3. Incident management and compliance with institutional principles. **CUSTOMER ADVISOR** **Location: Málaga.** **Contract Type:** **TEMPORARY** **Working Hours:** 9 a.m. to 2 p.m. and 4 p.m. to 7 p.m. **Job Description:** * Address customer needs and generate sales opportunities (direct sales, customer retention, reactivation, etc.) through direct contact with office customers and use of loyalty tools (Te Cuidamos). * Provide administrative support to the Office Director and Commercial Technicians to increase office efficiency. * Execute telephone commercial actions aimed at reactivating former customers or cancelled policies. * Attend potential customers visiting the office seeking information, to identify possible insurance needs. * Process incidents affecting the insurance policies of portfolio customers, improve customer retention levels, and generate new opportunities. * Commercial tasks derived from the SGC (Quality Management System). * Comply with MAPFRE Group’s institutional and organizational principles. **Requirements** * **Required Knowledge** + Teamwork + Direct sales + Customer retention + Insurance + Customer orientation + Commercial skills + Sales * **Desirable Requirements** Initiative Results orientation Commitment. Customer orientation. Problem solving. *"All selection processes conducted by MAPFRE are carried out under the principle of EQUAL OPPORTUNITIES and NON-DISCRIMINATION, with the candidate’s COMPETENCIES and PERSONAL AND PROFESSIONAL MERIT serving as the sole criteria for final selection for the position.* *We foster work environments that value diversity and where no discrimination occurs on grounds of gender, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition."* *By applying to this job offer, you acknowledge and consent to MAPFRE’s processing of the personal data you have voluntarily provided via this platform. If you provide personal data of third parties other than yourself, you guarantee that you have obtained and hold their prior consent for the communication of their data and have informed them accordingly.* *MAPFRE, as Data Controller, will process your data solely for the purpose of managing your participation in selection processes; profiling may be carried out and automated decision-making may result from such processing. To manage your participation in various selection processes across MAPFRE Group companies, subsidiaries, affiliates, and Fundación MAPFRE, your data may be shared with these entities and subject to international transfers.* *Additional data protection information is available at MAPFRE:* *https://www.mapfre.com/corporativo\-es/clausulas/RRHHseleccion.pdf* *where we indicate how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability.* *To explore more job opportunities, please visit WORK AT MAPFRE and register on our employment portal.*