CUSTOMER ORDER MANAGER

Description

**About the role** This is not a "classical" sales role nor a **cold-calling** position. You will join us to **support and develop our existing customer base**, capturing their weekly orders. You will provide service, ongoing support, and solutions that help them grow with us. No prior experience is required, but enthusiasm for training and professional development within a customer service department is essential. **Your day-to-day responsibilities:** * **Visit current customers** (using a company vehicle) to understand their needs and record their weekly orders. * **Support and retain customers**: resolve queries, anticipate issues, and ensure an excellent experience. * **Identify growth opportunities** within your assigned customer portfolio to increase their billing volume. * **Manage your own schedule** flexibly and report progress simply and regularly. * **Collaborate closely** with Sales and Operations teams to ensure seamless execution. **What we offer** * **Permanent position** with a **stable contract from day one**. * **Compensation**: **base salary + commissions** (base: €20,600 gross/year) and a transparent incentive scheme. * **Company vehicle** for customer visits. * **Company laptop and mobile phone**. * **Flexible working hours**, allowing you to plan your routes and daily schedule. * **Initial and ongoing training**: we’ll teach you our methodology, products, and tools. * **A close-knit, collaborative environment**, supported by your direct manager. **Who we’re looking for (aptitudes, not experience)** * **Service-oriented mindset** and friendly demeanor: you enjoy helping people. * **Clear communication** and **active listening** skills. * **Strong organization and consistency** to keep your customer portfolio up to date. * **Proactivity** and initiative to suggest improvements. * **Fast learning ability** and a growth mindset. * **Teamwork orientation** and accountability in follow-up tasks. * **Willingness to learn and grow within a stable, long-established company.** Practical note: To conduct visits using the **company vehicle**, you must hold a **valid Class B driving license**. **Work location** Lugo and its province. Does this suit you? Send us your CV and briefly tell us—within a few lines—what motivates you about a **customer service role** like this one. We’d love to read your application! Job type: Full-time Salary: €20,000.00–€20,600.00 per year Benefits: * Company car * Option for an indefinite-term contract * Company laptop * Company mobile phone Workplace: On-site