Job Summary: We are seeking a dynamic and responsible Customer Support Representative to interact with and assist customers, representing the company with a strong focus on quality and effective incident resolution. Key Highlights: 1. No prior experience required; comprehensive internal training provided. 2. Professional growth opportunities within a leading iGaming company. 3. Multinational 'family'-oriented culture with tools and benefits. **Company Overview** We are SkillOnNet, leaders in iGaming entertainment, delivering the most engaging and trustworthy experience to our customers while reinventing the gaming industry. We operate over 30 recognized brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many others. We are committed to long-term sustainable development and aim to revolutionize our industry for the benefit of our players, ourselves, and the broader entertainment sector. **Job Description** As a **Customer Support Representative**, you will interact with customers and assist them with their inquiries. You will represent the company, so you must possess a dynamic and responsible demeanor, as well as the ability to work rotating shifts. **Responsibilities:** * Communicate effectively with customers. * Strong focus on quality, with particular attention to detail and accuracy. * Deliver an exceptional customer experience and resolve incidents from first contact. * Resolve product and service issues by clarifying customer complaints, identifying root causes of incidents, determining and explaining the best course of action, and following up to ensure resolution. * Respond promptly and professionally to customer inquiries via web chat, email, and telephone. * Escalate or refer requests when necessary. * Thoroughly investigate player concerns and questions. * Promote a 'Safe Gaming' philosophy. * Stay updated on regulations, processes, and licensing requirements. * Contribute to collective efforts by achieving required outcomes. * Go above and beyond to exceed customer expectations. * Participate in induction and initial training programs (*Onboarding*). **What We Are Looking For:** * Good command of English, with strong written and verbal communication skills. * Prior customer service experience is valued but not mandatory, as the company provides comprehensive internal training. * Solid communication and public relations skills, coupled with excellent active listening abilities. * Customer orientation and adaptability to diverse personalities and character types. * Proficiency in computer use and touch-typing skills. * Ability to work under pressure. * Responsibility, conscientiousness, and meticulousness. * Demonstrated high levels of reliability, responsibility, and confidentiality when handling sensitive financial and personal data. * Flexibility to work rotating shifts, including nights, weekends, and holidays. **What We Offer:** * Excellent working environment * Gift cards for birthdays and special occasions * Fully equipped kitchen * Corporate activities (monthly lunches, company events, football team, competitions, daily snacks, etc.) * Casual dress code * Professional growth opportunities within one of the world’s largest iGaming companies **What It’s Like to Work at SkillOnNet!** SkillOnNet firmly believes in putting people first. Our multinational, 'family'-oriented culture drives our company. We care about our team and ensure we provide the most relevant and valuable tools, benefits, and resources.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
