**Description:** ---------------- We are offering a **2nd Maître** position at our **DAIA 5\* Hotel**, located in **Conil de la Frontera, Cádiz**. You will support the Maître in planning, coordinating, organizing and directing service operations across all hotel outlets, as well as managing those operations, assuming responsibility for such functions in the Maître’s absence. **You’ll gain multiple benefits** You’ll work at **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality sector, having grown differentiated brands especially in southern Spain. Competitive salary policy. Unique working environment, excellent workplace atmosphere surrounded by outstanding professionals. Development opportunities, career plans so we grow together. Continuous training: we invest in and promote your talent. Special emphasis on improving your language skills. **Your daily routine will sound like this…** * In the Maître’s absence, you’ll assume the responsibilities inherent to your immediate superior. * Communicate departmental objectives to front-of-house staff, as well as review critical processes and area preparations through daily mini-meetings, in accordance with hotel-established standards. * Collaborate in the planning, organization and coordination of service operations across various outlets, including Room Service. * Prepare staff shift and vacation schedules for front-of-house personnel, aligned with occupancy forecasts and staffing dimensioning tools. * Coordinate and manage the team, supervising compliance with protocols established by Fuerte Group and ensuring a positive workplace atmosphere. * Control and manage internal HR administration processes for your team, in collaboration with the Human Resources Department. * Manage and monitor the budget allocated to your Department. * Collaborate in inventory execution, supervision and control of availability of materials and/or products required for proper Department operation. * Monitor and supervise use of departmental equipment, as well as its maintenance, reporting any possible incidents. * Supervise and validate Department purchase proposals. * Collaborate with and support the Maître to ensure customer service complies with Fuerte Group protocols and standards. * Support and collaborate with the Maître on initiatives to improve sales and customer satisfaction. * Address and resolve potential customer complaints and/or suggestions, forwarding relevant information to the Maître. * Collaborate in supervision and control of billing, collections, cash reconciliation and revenue settlement. * Monitor, manage and verify charges in collaboration with Reception. * Collaborate in monitoring and verification of cancelled and/or modified charges. * Implement follow-up and compliance with the Operational Environment Manual. * Select, evaluate and collaborate in training and development of Front-of-House team members, according to the methodology established by the Human Resources Directorate, as well as oversee onboarding processes. * Perform other duties within your scope of competence as requested by your direct supervisor. * Comply with, and ensure compliance with, organizational quality, safety and health, environmental and data protection standards. **Requirements:** --------------- **You’re ideal for this role if…** Vocational Training Level I\-II / Intermediate or Higher Degree in Food & Beverage Services, Restaurant Management and/or related fields. Valuable: Training in Protocol and Customer Service in Hospitality, Hotel Business Management, Enology training. Minimum 3 years’ experience as Second Maître in a 4\* or higher-category hotel. English and German, B1 level. Hotel Management Software, Advanced Office Suite proficiency. Apply now and join the Fuerte Group universe. Share this opportunity with your contacts—you can discover more openings and learn about Fuerte Group Hotels at talent.fuerte\-group.com