TECHNICAL SPECIALIST - CAPTIVE OPERATIONS

Description

Job Summary: We are seeking a professional for the Captive Operations team who will manage and coordinate international insurance programs, interacting with clients and various internal departments. Key Highlights: 1. Leadership in managing and coordinating international insurance programs. 2. Continuous interaction with clients, brokers, and captive insurers. 3. Collaboration with business areas and global MAPFRE companies. At **MAPFRE Global Risks**, we provide insurance solutions to large corporations, leveraging extensive experience in leading international programs through a service network operating in over 100 countries. Currently, we are looking for a candidate to join the **Captive Operations** team. **Responsibilities** ------------- * End-to-end management and coordination of programs with international deployment. * Monitoring the progress of the program across all countries in collaboration with local MAPFRE companies and other partners. * Continuous interaction with the client/broker/captive insurer. * Monitoring and supporting internal financial management, including balances and cash flows between the client and its captive insurer, as well as between the client and various MAPFRE entities or external reinsurers involved. * Oversight of contractual documentation flow for captive operations. * Handling, coordination, and monitoring of operational workflows. * Definition and proposal of customized Service Protocols aligned with client needs; establishment of SLAs/KPIs or agreed tracking indicators with the client/broker/captive insurer. * Implementation of action/improvement plans requested by the client. * Interaction with Business Areas, Legal Advisory, MAPFRE companies worldwide, Sales & Marketing, Claims, and Administration. **Requirements** -------------- * Bachelor’s degree or equivalent. * Prior experience in international insurance programs. * Knowledge of insurance/reinsurance structures. * Advanced English proficiency. * Advanced office software skills. **Competencies** ---------------- * Client orientation. * Service quality. * Teamwork. * Planning and organizational orientation. * Commitment. * Ability to work effectively in dynamic environments. * Analytical thinking.