Onsite IT Support Technician

Description

Are you passionate about technical support and do you enjoy resolving incidents directly with users? At AGH Ibérica, we are looking for an **Onsite IT Support Technician** to join an important aerospace sector project, working on-site in **Madrid**. **What will your responsibilities be?** -------------------------------- * Onsite technical support to users (incidents and requests). * Preparation, installation, and maintenance of computer equipment (laptops and desktops). * Installation and configuration of software in Windows 10 and Windows 11 environments\. * Configuration and incident resolution for mobile devices. * Management of Windows account unlocks. * Basic Active Directory administration (users, groups, and OUs). * Installation and replacement of peripherals (monitors, keyboards, mice, docking stations, etc.). * Basic DNS and DHCP configuration. * Patching and cabling in the data center. * Support across various technical areas, including laboratories, manufacturing rooms, and corporate networks. **What are we looking for?** ------------------ * Prior experience in end-user IT support. * Knowledge of: + Windows 10 and Windows 11\. + Active Directory. + DNS and DHCP. + Hardware and peripherals. + Configuration of computers and mobile devices. * Experience with incident management tools (e.g., ServiceNow or similar) is desirable. * Intermediate/advanced English proficiency. **What do we offer?** ------------------- * Employment with a competitive multinational company. * Integration into a team of highly qualified professionals, within a positive, innovative, and dynamic work environment. * Specialized training and professional development. * Social benefits. * Competitive compensation.