Coordinator of the Traffic Sanctions Processing Unit

Description

Position Summary: Coordinator of the Processing Unit to lead and manage unit operations, ensure compliance with service levels, and maintain direct client communication. Key Highlights: 1. Responsibility for the Processing Unit and Sanctioning Procedure 2. Team coordination and management of complex services 3. Direct client communication and deviation detection Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family\-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. **Reporting Line and Scope of Responsibility** The Coordinator of the Processing Unit reports directly to Management. They hold responsibility for the Processing Unit and related areas concerning the sanctioning procedure, including: * User Support Center (CAU) * Legal and Appeals Department * Vehicle processing activities involving traffic authorities and regular collaborators **Main Responsibilities** Key duties include: * Coordinating the overall operation of the Processing Unit. * Ensuring compliance with service levels and contractual commitments. * Monitoring activity, quality, and deadline indicators. * Reviewing and validating information communicated to the client. * Preparing or supervising periodic and ad-hoc reports. * Maintaining direct client communication regarding all processing-related matters. * Identifying deviations and proposing corrective measures. * Coordinating responsible personnel across involved departments. * Prioritizing tasks based on service needs and client requests. * Driving organizational improvements where necessary. * Supporting project management on processing-related matters. **Required Profile** We seek a candidate with experience managing complex services, accustomed to working with metrics, reporting, and direct client interaction. Key Requirements: * University degree (Law preferred or related dual degree) * Experience coordinating teams * Experience delivering client-oriented service * Analytical, synthetic, reporting, and presentation skills Particularly valued: * General knowledge of administrative and/or sanctioning procedures * Experience with Public Administration contracts * Experience managing services with ANS * Familiarity with reporting tools or dashboards **Our Offer:** * Permanent contract * Flexible working hours * 100% on-site work model in León * 29 working days of vacation * Flexible compensation plan (gourmet card, private health insurance, childcare vouchers, transportation card, training, savings plan) * An interesting full-time position within a world-renowned family-owned company * A commitment to pushing the boundaries of mobility for a healthy, congestion-free world * Space to create innovative solutions and ideas for our rapidly growing markets.