Customer Service Agent

Description

Position Summary: Office-based Customer Service Agent who manages interactions, prepares files, schedules appointments, and handles administrative tasks. Key Highlights: 1. In-person and telephone customer service and administrative management 2. Familiarity with multichannel customer service and proficiency in Office 3. Communication skills, empathy, and conflict resolution Global Business Activities requires hiring an office-based Customer Service Agent: **Responsibilities:** * In-person and telephone customer service * Office parcel handling * Preparation of customer files * Scheduling customer advisory appointments * Daily cash register review * Accurately recording each interaction in our system * Invoice issuance * Sending/receiving emails * Responding to requests received via the internet **Work Schedule:** * Part-time Weekly hours (25 hours) Schedule: Monday to Saturday * Mornings: 10:00 AM – 2:00 PM * Afternoons: 3:00 PM – 7:00 PM * Saturdays: 10:00 AM – 3:00 PM (every other Saturday) **Requirements:** * Prior customer-facing experience (B2B or B2C) * **Mandatory** proficiency in Office Suite (EXCEL and WORD) and social media usage * Familiarity with multichannel customer service * Communication skills and attention to detail **Desired Competencies:** * Process Excellence: Systematically improving organizational processes to increase efficiency, effectiveness, and quality * Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals * Communication: Exchanging information, ideas, and messages among individuals or groups through various channels and media * Communication skills, empathy, and conflict resolution * Emotional Intelligence: Understanding and managing one’s own emotions and those of others to foster positive relationships and enhance the impact of one’s actions * Open-mindedness: Considering and valuing diverse perspectives and ideas to promote collaboration * Critical Thinking: Evaluating information and arguments to make informed, effective, data-driven decisions * Solution Orientation: Addressing problems and challenges with a focus on identifying practical and effective solutions Benefits: * Option for an indefinite-term contract Work Location: On-site employment