2D Printer Technical Engineer

Description

Job Summary: We are seeking mechanical engineers to provide global technical support for 2D products, acting as a key liaison between customers, support teams, and development teams, with a strategic role and high involvement in product improvement. Key Highlights: 1. Global and strategic technical support for product improvement. 2. Key interface between customers, support, and engineering. 3. Opportunity for professional growth and cutting-edge technology. At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be. We are seeking mechanical engineers to provide global technical support for 2D products, acting as a key liaison between customers, support teams, and development teams, with a strategic role and high involvement in product improvement. **This position requires fluent English and willingness to travel.** **Responsibilities:** * Advanced incident management and resolution: Resolving complex support escalations, defining permanent solutions or workarounds, and providing timely on-site assistance when required. * Technical interface between customer, support, and engineering: Acting as the customer’s voice to engineering and R\&D, escalating cases that cannot be resolved by global support, and collaborating on field data analysis and root cause investigation. * Product lifecycle support: Participating in technical testing of changes or components; analyzing metrics and incidents to detect failures in production or stabilization-phase products. * Operational management and technical communication: Publishing and maintaining drivers, firmware, and software; coordinating spare parts shipments; and collaborating on technical communications (newsletters, updates, and incident reports) with the Product Manager and Technical Writer. **Requirements:** * Highly fluent English (mandatory). * Excellent communication and coordination skills with multidisciplinary teams. * University degree in a technical field (Mechanical Engineering, Electrical Engineering, Software Engineering, or similar). * Analytical, organized profile with strong synthesis ability. * Structured mindset and process orientation. * Proactive individual with a strong sense of responsibility and ownership over their work. * Ability to work autonomously and collaboratively in a global team environment. **Benefits:** * Opportunity for professional growth. * Working with cutting-edge technology. * Occasional travel. Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands\-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.