***"The world is yours with Meliá"*** Continuing with Meliá is an opportunity to learn, grow, and further build your career within a global team. Here, you can take on new challenges and gain experience across various destinations while remaining part of our family. Are you ready to take the next step in your professional journey with us? **REMEMBER:** Before submitting your application, **you must inform your direct supervisor and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your hierarchical supervisor does not have the authority to approve or block your application, but they must be duly informed. **Paradisus Gran Canaria**, an impressive resort nestled in a lush setting and located directly opposite San Agustín Beach. Its distinguished service and exquisite architecture and interior design will immerse you in a unique luxury experience infused with the essence of the destination and local culture. This accommodation in Gran Canaria is a **Destination Inclusive® Luxury Resort**, an innovative all-inclusive concept offering immersive cultural and local destination activities both inside and outside the hotel. Paradisus Gran Canaria is seeking a **Reservations Agent** to join our team — a person with strong customer orientation, attention to detail, and commercial vocation, capable of transforming every interaction into the beginning of an exceptional experience. **Job Mission** As a Reservations Agent, you will be responsible for managing reservation requests from our guests, delivering personalized, agile, and professional service, and ensuring an experience aligned with Paradisus Gran Canaria’s luxury standards from the very first contact with the hotel. **Key Responsibilities** * Manage reservation requests, modifications, and cancellations via various communication channels. * Respond to guest inquiries in a friendly, professional, and personalized manner. * Advise guests on accommodation options, services, and resort experiences, identifying each guest’s specific needs. * Maximize sales and upselling opportunities by offering alternatives that enhance the guest’s stay. * Accurately record and update reservation information, ensuring data quality and precision. * Develop in-depth knowledge of the hotel’s product, facilities, services, experiences, and commercial conditions. * Coordinate with Front Office and other departments to relay relevant information, preferences, and special requests from our guests. * Handle each request with meticulous attention to detail, proactively anticipating guest needs whenever possible. **What We Are Looking For** * Prior experience in Reservations, Front Office, Customer Service, or similar roles — preferably in upscale hotels. * Strong customer orientation and service mindset. * Commercial profile, with ability to identify sales opportunities and deliver personalized service. * Excellent communication skills, both verbal and written. * Organized, solution-oriented, proactive, and highly detail-oriented individual. * Ability to work collaboratively and coordinate effectively across departments. * **High level of English**, with additional languages valued. * Experience with hotel property management systems and reservation tools is desirable. **Join the Paradisus Gran Canaria Team!** **At Meliá, Everyone Is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and guided by the principles outlined in our Human Resources policies. Furthermore, we strive to foster throughout our workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination — especially based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *In addition, we support the sustainable growth of our sector through a socially responsible human team. In this regard, our motto is “****Towards a Sustainable Future, from a Responsible Present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during selection processes, please review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
