Passenger Agent

Description

Job Summary: Baleària is seeking a Passenger Agent in Corralejo to provide customer service, manage reservations, handle boarding procedures, perform daily cash reconciliation, and carry out administrative tasks. Key Highlights: 1. Customer service and management of reservations and ticket sales. 2. Leading company and Top Employer committed to sustainable development. 3. Continuous training and a collaborative work environment. DESCRIPTION ### **Who Are We?** Baleària is a leading company in the maritime sector, comprising over **3\.000 people**, and committed to **innovation** and **sustainable development**. Our success stems from the passion and dedication of our teams, with whom we maintain a firm commitment to their **growth and well-being**, creating a top-tier working environment. This has enabled us to obtain the **Top Employer 2026** certification, renewing this distinction for the **third consecutive year**. **\#WeAreBalearia \#TopEmployer** We are opening a permanent position as a **Passenger Agent** at our workplace in **Corralejo**, and we want you to join our team! ### **What Will Your Day-to-Day Look Like?** The selected candidate will be responsible for: * Providing customer service and delivering information on destinations, schedules, fares, etc., to ensure high-quality service * Managing reservation requests, ticket sales, and payments upon customers’ request. * Handling boarding procedures to issue tickets and boarding passes to passengers, enabling them to access the vessel. * Performing daily personal cash reconciliation to balance the general cash register. * Preparing passenger lists for submission to various public authorities upon request. * Digitizing documentation for monitoring passenger discounts requested by Public Administrations. * Performing auxiliary administrative and operational tasks inherent to the activity. **Schedule:** Rotating morning or afternoon shifts ### **What Do We Offer You?** At Baleària, we value and care for our team. Here’s what awaits you when you join us: * **Continuous training**, delivered through our Baleària Corporate School (EdEB), focusing on leadership, safety, operations, and professional development. * A **collaborative work environment**, where your ideas and contributions matter. * **Additional social benefits** (discount platforms, employee tickets, etc.) * A **leading company in the sector**, with an established culture and values. * A **Top Employer company**, reflecting our commitment to an excellent working environment. REQUIREMENTS * English level B1; knowledge of additional languages is valued. * Availability to work rotating morning or afternoon shifts