Infrastructure Security Communication Specialist

Description

Descripción del Trabajo: * We are your **Energy Technology Partner**. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you! **Schneider Digital** is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by \+450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing. The **Infrastructure Security Communication Specialist** is responsible for improving how Infrastructure Security communicates, ensures quality of published documentation and knowledge articles, manages information, and reports progress across the organization. This role acts as a key enabler for the team by ensuring that communication channels, SharePoint sites, ServiceNow service items, Knowledge Base articles, internal processes, and reporting materials are accurate, structured, up to date, and easy to use. The specialist will work closely with Infrastructure Security leaders, service owners, technical teams, project managers, and stakeholders to translate complex security and operational information into clear, consistent, and actionable content. The role will also support internal team communication, process optimization, and continuous improvement of the team’s ways of working **What will you do?** **Key Responsabilities:** **Communication \& Team Enablement** * Develop and maintain clear, consistent, and engaging communication materials for the Infrastructure Security team. * Support internal communication within the team, including announcements, updates, newsletters, team briefings, leadership messages, and key initiative communications. * Ensure communication is aligned with team priorities, security objectives, and organizational standards. * Translate technical information into clear, business\-friendly messages for different audiences. * Support communication for major Infrastructure Security initiatives, transformation programs, service changes, and organizational updates. **Communication Tools \& Channels Management** * Organize, maintain, and continuously improve the team’s communication tools and channels, including SharePoint, Teams, Viva Engage, newsletters, mailing lists, and other internal platforms. * Ensure the Infrastructure Security SharePoint site is well structured, user\-friendly, and up to date. * Create and maintain content governance standards for team sites and communication platforms. * Improve the accessibility, consistency, and findability of information across communication channels. * Identify opportunities to simplify and modernize how the team shares information. **ServiceNow Service Item \& Knowledge Base Management** * Ensure Infrastructure Security service items in ServiceNow are accurate, complete, and regularly updated. * Review and improve service descriptions, request forms, workflows, ownership information, SLAs, and related documentation. * Maintain and update Knowledge Base articles to ensure they are current, clear, and useful for end users and support teams. * Work with service owners and technical SMEs to validate content accuracy. * Establish a regular review cycle for ServiceNow catalog items and KB articles. * Identify gaps in existing documentation and coordinate the creation or improvement of knowledge content. **Process Review \& Continuous Improvement** * Review current team processes and identify opportunities for simplification, standardization, and improvement. * Document and maintain key Infrastructure Security processes, procedures, and operating models. * Support the design and implementation of improved ways of working across the team. * Help define process ownership, documentation standards, and review mechanisms. * Partner with stakeholders to ensure processes are practical, clear, and aligned with operational needs. * Promote a culture of continuous improvement and knowledge sharing **Reporting \& Leadership Support** * Support the preparation of regular reports, dashboards, executive updates, and leadership presentation materials. * Consolidate inputs from different team members and transform them into clear, structured reporting. * Track communication, documentation, service catalog, and process improvement progress. * Help ensure reporting materials are accurate, visually clear, and aligned with leadership expectations. * Support the creation of talking points, meeting materials, summaries, and action trackers for Infrastructure Security leadership. **Stakeholder Collaboration** * Work closely with Infrastructure Security leaders, service owners, project managers, technical experts, and operational teams. * Act as a bridge between technical teams and business stakeholders by making information easier to understand and consume. * Gather feedback from users and stakeholders to improve communication channels, knowledge content, service information, and processes. * Build strong working relationships across Infrastructure Security, IT, Cybersecurity, and support functions. (External) Spanish Qualifications: **What qualifications will make you successful:** **Required Qualifications** * Bachelor’s degree in Communications, Business Administration, Information Technology, Cybersecurity, Knowledge Management, or a related field. * Experience in internal communications, knowledge management, service management, process improvement, or IT operations. * Strong written and verbal communication skills. * Ability to structure complex information in a clear and user\-friendly way. * Experience managing SharePoint sites, Teams channels, intranet pages, or similar collaboration platforms. * Familiarity with ServiceNow service catalog, Knowledge Base articles, or ITSM processes. * Strong organization, coordination, and stakeholder management skills. * Ability to work with technical teams and translate technical content into clear documentation or communication materials. * Proficiency in Microsoft 365 tools, including PowerPoint, SharePoint, Teams, Outlook, and Excel. **Preferred Qualifications** * Experience working in cybersecurity, infrastructure, IT operations, or a technology environment. * Knowledge of ITIL, IT service management, or service catalog governance. * Experience with process mapping, documentation standards, and continuous improvement methodologies. * Experience preparing executive reports, dashboards, or leadership presentations. * Familiarity with cybersecurity domains such as Identity, Vulnerability Management, Network Security, Cloud Security, Zero Trust, or Infrastructure Security. * Experience in global or matrix organizations. **Key Competencies** * Strong communication and storytelling skills * Knowledge management * Service management mindset * Process improvement * Stakeholder management * Attention to detail * Content governance * Reporting and presentation skills * Ability to simplify complex information * Proactive problem\-solving * Collaboration and influence * Strong organizational skills **Success Measures** * SharePoint and communication channels are structured, maintained, and easy to navigate. * ServiceNow service items are accurate, complete, and reviewed regularly. * Knowledge Base articles are up to date, useful, and aligned with user needs. * Internal team communication is clearer, more consistent, and more engaging. * Key processes are documented, simplified, and continuously improved. * Reporting is delivered on time, with clear and accurate information. * Stakeholders have better visibility into Infrastructure Security services, priorities, and progress. **What will you get?** We adapt to you: With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. ‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one. We take care of you: With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more! ‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best. Your well\-being is our priority. You will have medical serv