Customer Manager

Description

Right Side Coffee began its journey in 2012 as a pioneer specialty coffee roaster in Spain. Resources were extremely limited, yet our ingenuity never prevented us from achieving our goals: directly supporting producers and bringing the finest possible coffees to our customers. At this time, we need a new team member to help us continue improving and growing—both as a project and as individuals. **Job Description** Right Side Coffee is seeking a Customer Manager with commercial and organizational skills, whose responsibilities will include supporting and retaining our B2B clients and managing business opportunities across Catalonia and the Balearic Islands. You will work closely with the rest of the sales team and management to define priorities, share opportunities, and monitor commercial activity. We are not looking solely for a salesperson; rather, we seek someone eager to grow within the industry and become part of a young, dynamic company—where this role serves as a starting point toward future advancement and ongoing training in the world of specialty coffee. **Responsibilities** * Contact and manage commercial leads. * Conduct in-person visits to existing and prospective clients in Catalonia and the Balearic Islands. * Prepare quotations and track proposals. * Coordinate onboarding of new clients with the rest of the team. * Keep the CRM updated and report on commercial activity. * Retain the client portfolio and identify growth opportunities for Catalonia and the Balearic Islands. * Identify collaboration opportunities with partners, influencers, and related projects to strengthen Right Side Coffee’s presence. * Represent the brand at visits, trade fairs, festivals, championships, and other events within the specialty coffee sector. **What We Are Looking For** * Experience in sales, customer service, or commercial management—preferably in hospitality, food, or beverages. * Ability to build trust and establish strong commercial relationships. * Organized, solution-oriented, proactive, and results-driven individual. * Proficiency with digital tools (CRM, Excel/Google Sheets, and commercial management software). Experience with Shopify or similar platforms is a plus. * Fluent Spanish and Catalan are mandatory. A good command of English is valued for attending international events and interacting with global clients or suppliers. * Willingness to travel throughout Catalonia and make occasional trips to the Balearic Islands and industry events. * Valid driver’s license. * Strong interest in specialty coffee and gastronomy is highly desirable. **What We Offer** * Permanent contract. * Full-time schedule Monday through Friday (40 hours per week). * Fixed annual gross salary of 20\.000 € plus performance-based variable compensation. * Initial and ongoing training in specialty coffee and product knowledge. * Opportunity to attend and participate in major industry events, and to meet producers, roasters, baristas, and leading professionals up close. * Join a young, growing company with an excellent working atmosphere :) * Interviews will begin during the first week of **September**. If you’re excited about being part of this project, we’d be delighted to meet you. Salary: 20\.000,00€\-25\.000,00€ per year Benefits: * Company events * Option for a permanent contract * Company laptop * Training program * Company phone Application Questions: * Do you have experience and proficiency with digital tools such as CRM and Google Sheets? * Do you have knowledge of specialty coffee? Education: * Higher Vocational Training (Mandatory) Experience: * Sales: 1 year (Desirable) Language: * Spanish (Mandatory) * Catalan (Desirable) * English (Desirable) Work Location: On-site employment