**Additional Information** **Job Number**25197630 **Job Category**Rooms & Guest Services Operations **Location**W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Interact with hotel guests to enhance their service experience by activating services across all outlets within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, laundry) by handling the arrangements directly or identifying appropriate vendors. Address special requests from guests with specific needs and follow up with them to ensure satisfaction. Gather, summarize, and share local area knowledge to inform guests about property amenities and surrounding attractions, including special events and local activities. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping, Food & Beverage Server) as needed to resolve a guest call, request, or issue. Report accidents, injuries, and hazardous working conditions to a manager; complete safety training and certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and fulfill guest service needs; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and promptly; answer telephones using appropriate etiquette. Cultivate and maintain positive working relationships with others; support the team in achieving shared goals; listen and respond appropriately to other employees’ concerns. Meet quality control expectations and standards. Stand, sit, or walk for extended periods of time or throughout an entire work shift. Move, lift, carry, push, pull, and place objects weighing 10 pounds (4.5 kg) or less without assistance. Perform other reasonable job duties as requested. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent GED certification. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment that values and celebrates the diverse backgrounds of our associates. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to awaken curiosity and expand worlds. We are a place to enjoy life. We exist to open doors—and minds. We are constantly inspired by new faces and new experiences. At our core is a harmonious, ever-ready spirit—making us famous for redefining luxury standards worldwide. The Whatever/Whenever service philosophy is our culture and the service mindset that brings guests’ passions to life. If you’re original, innovative, and always looking toward the possibilities the future holds, W Hotels welcomes you. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.