Customer Service Trainee

Description

Summary: This internship offers hands-on experience in Supply Chain Operations and Order Management within a fast-paced FMCG environment, directly impacting customer experience. Highlights: 1. Gain hands-on experience in Supply Chain Operations and Order Management 2. Work with tools like SAP, Power BI, and advanced Excel 3. Develop a deep understanding of Customer Support in a complex supply chain End to End Supply Chain Job ID: 76014 Barcelona, ES (Hybrid) Internship About the Role: At Ferrero Ibérica, an exciting opportunity awaits within our Customer Service team, where you will gain hands\-on experience in a fast\-paced FMCG environment. This Customer Service Internship offers you the chance to dive into **Supply Chain Operations** and **Order Management**, working closely with different stakeholders across the business. Additionally, exposure to tools like **SAP**, **Power BI**, and advanced **Excel** will help you build valuable analytical and technical skills. From day one, you will be involved in real processes that directly impact the **Customer Experience** and overall service quality. Main Responsibilities: You will be working on supporting customs documentation while gaining insight into **International Logistics** processes. A key part of your role involves contributing to **Incident Resolution**, ensuring that customer delivery issues are handled efficiently and professionally. Close collaboration with Demand Planning and Supply teams will allow you to participate in **Stock Management** and ensure smooth execution of the **Order to Delivery Process**. Additionally, you will interact with **3PL Coordination**, warehouse, and transport teams to guarantee **OTIF (On Time In Full)** deliveries and seamless **Logistics Coordination**. Monitoring deliveries, confirming volumes, and supporting KPI tracking will give you a strong foundation in **Data Analysis** and performance management. Throughout the internship, you will develop a deep understanding of **Customer Support** within a complex supply chain environment. About You: You are currently pursuing a degree in Business Administration, Marketing, Engineering, or a related field, and are eager to start your career through a Business Administration Internship in a leading **FMCG company**. Strong communication skills in both Spanish and English will help you succeed in a collaborative and international environment. Additionally, a high level of organization, resilience, and the ability to stay calm under pressure will set you apart. You enjoy solving problems and take ownership of your responsibilities while continuously looking for ways to improve processes. Familiarity with **Excel** is essential, and knowledge of **SAP** or **Power BI** will be highly valued. Most importantly, you bring curiosity, motivation, and a genuine interest in **Supply Chain** and **Customer Service** excellence. About Ferrero: Ferrero began its journey in the small town of **Alba in Piedmont, Italy, in 1946\.** Today, it is one of the world’s largest sweet\-packaged food companies, with many **iconic brands** sold in countries all over the world. Find out more about Ferrero at ferrero.com. DE\&I at Ferrero: Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here. **Our Application Process** --------------------------- We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us! ##### **1\. Apply** Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests ##### **2\. Assess** Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job ##### **3\. Interview** If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization