IT Support Specialist

Description

Job Summary: We are seeking an IT Support Specialist to provide technical support to users, configure devices, install software, and maintain IT infrastructure. Key Highlights: 1. Stable position in a company with a strong track record and international presence. 2. Opportunity to participate in a phase of growth, innovation, and transformation. 3. Flexible working hours and an intensive workday on Fridays. *For our IT team, we are looking to hire an* ***IT Support Specialist.*** ***Job Mission*** The selected candidate will be responsible for providing technical support to users, and will be qualified to prepare and configure devices for new hires, install and maintain workstations (computers, monitors, and peripherals), manage incidents, install software (Microsoft 365\), and support IT infrastructure. ***Main Responsibilities*** * Respond to and resolve hardware, software, communications, and system access technical issues reported by users. * Track and resolve user support tickets. * Manage user onboarding, offboarding, and modifications—including accounts, permissions, and access to corporate applications. * Prepare, configure, and install IT equipment for new hires and device replacements. * Install and configure computers, laptops, monitors, scales, printers, landline and mobile phones, peripherals, and other technological devices. * Manage the inventory of IT equipment, software licenses, and technological devices. * Administer and support corporate productivity tools—especially Microsoft 365 (Outlook, Business Central, Teams, OneDrive, SharePoint, and Office applications). * Perform preventive and corrective maintenance on IT equipment. * Provide basic support for local network infrastructure, connectivity, printers, and communication systems. * Escalate incidents to vendors or specialized services when required, and track them until resolution. * Participate in the implementation and deployment of new tools, applications, and technology projects. * Manage backups assigned to your area of responsibility and verify their proper operation. * Collaborate in applying the company’s information security and data protection policies. * Create and maintain an up-to-date IT equipment inventory for the department. * Train and assist users in using corporate applications and tools. * Monitor and track incidents, service requests, and established service levels. * Propose improvements aimed at optimizing systems, processes, and technological resources. ***What We Offer*** * Permanent employment contract. * A stable position within a company with a long-standing history and international presence. * Opportunity to participate in the company’s growth, innovation, and transformation phase. * Compensation commensurate with experience. * Option to enroll in flexible compensation plans offering tax benefits—for restaurant vouchers, transportation, childcare, and private health insurance. * Fresh fruit for employees and private parking at company facilities. * Split working hours Monday through Thursday with flexible scheduling; intensive workday on Fridays. * Medium or Higher Vocational Training Degree in Microcomputer Systems and Networks, Computer Systems Administration, Informatics, or related field. * Prior experience in an IT department in a technical support role is highly valued. * Organized, autonomous individual with strong problem-solving skills. * Positive attitude toward teamwork and internal customer orientation. * Intermediate English proficiency to interact with colleagues based in Dubai. * Additional knowledge: Microsoft 365, Windows operating systems, basic TCP/IP networking, devices, system updates, software, etc. * Valid driver’s license and personal vehicle.