Catalonia Hotels \& Resorts is a multinational hotel chain. It is one of the leading hotel chains in our country, currently operating 75 establishments across more than 20 different destinations and undergoing rapid expansion We are seeking a student intern to join the Customer Care team as first-level support (L1\) and as the initial operational filter for customer inquiries. You will become part of a senior, collaborative team and have real impact from day one. Main responsibilities * Triage and categorization of customer service tickets. * Removal of duplicates, spam, and basic follow-up on closures. * Resolution of recurring queries (FAQs) using documented responses. * Contacting customers to request pending information before escalating cases. * Supporting CRM data updates. Required profile * Student pursuing Tourism, Business Administration and Management (ADE), Communication, Marketing, or related fields. * Excellent Spanish (writing skills) and English at least at B2\ level. * Organized, methodical, and customer-oriented individual. * Prior interest in the hospitality sector and familiarity with ticketing/CRM tools is valued. What we offer * Direct training with senior professionals. * Hands-on learning in Customer Care operations and ticket management. * Flexible schedule aligned with your academic timetable. * 6 hours/day (Mon–Fri) or 4 hours/day. * Paid internship
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
