Administrative Assistant

Description

Job Summary: We are seeking an Administrative Assistant to provide support in billing, data management, incident resolution, customer service, and internal coordination, with a focus on continuous improvement and adherence to standards. Key Highlights: 1. Administrative support in billing and data management tasks. 2. Incident management, customer service, and interdepartmental coordination. 3. Support in stock control, inventory management, and operational improvements. **What You Can Expect** **:** At Rhenus Overland Transport, we are looking for a new Administrative Assistant to join our team. Responsibilities: * Administrative support in billing tasks: issuance, review, registration, and monthly closings. * Processing and control of data related to services provided to customers. * Management and resolution of operational incidents, ensuring proper tracking. * Customer service and liaison, guaranteeing service quality. * Coordination with internal departments (operations, traffic, warehouse, billing). * Management of returns and reverse logistics processes. * Monitoring of operational protocols and compliance with service standards. * Control and updating of information in systems and management tools. * Tracking of key performance indicators (KPIs) and support in results analysis. * Support in identifying recurring incidents and proposing improvements to operational processes. * Preparation and monitoring of operational and service quality reports. * Document management and organization of operational information. * Support in stock and inventory control. * Warehouse-related support as needed (goods location, supervision and control of loading/unloading operations). * Participation in operational training (routes, processes, tools) and support for continuous improvement. * Compliance with requirements and criteria of the Management System. **What You Bring:** Requirements: * Experience in the administrative sector. * Excellent customer-facing attitude. * Organizational skills and ability to manage administrative tasks. * Strong communication skills to resolve incidents. RHENUS OVERLAND TRANSPORT SPAIN is an equal opportunity employer. All individuals will be considered for employment without regard to race, color, religion, national origin, ancestry, citizenship, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable laws. Rhenus will make reasonable accommodations for known physical or mental limitations of a qualified applicant with a disability, unless such accommodation would impose an undue hardship on the operation of our business.