IT Desktop Support

Description

**Job Description IT Desktop Support** **Location:**\* Madrid, Spain **Site Address**:\* Avenida de la Industria 35, 28760 Tres Cantos, Madrid, Spain **Position**:\* EUC L1 Support Engineer **Contract Duration:\*** Minimum 1 Year (Extendable) **Contract Type**: B2B **Salary:** 2700 \- 2900 Euros Per month With Inclusive No other benefits provided **Schedule:\*** Monday – Friday (Business Days \& Business Hours) **Start Date:\*** August 2026 **Languages Required:**\* English \& Spanish **Job Description** – EUC L1 / Desktop Support Engineer \* Provide first\-level onsite IT support to end users. \* Install, configure, and troubleshoot desktops, laptops, printers, and peripherals. \* Support Windows 10/11 operating systems and resolve user issues. \* Perform hardware troubleshooting and replacement of IT equipment. \* Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite. \* Perform user account support including password resets and access issues. \* Support Active Directory user administration and basic Azure AD tasks. \* Troubleshoot VPN, Wi\-Fi, LAN connectivity, and basic network issues. \* Perform device imaging, software installation, and application troubleshooting. \* Support endpoint devices using SCCM/MECM or Microsoft Intune. \* Handle incidents and service requests using ITSM tools such as ServiceNow, Jira, or Remedy. \* Assist with laptop/Desktop deployment, onboarding, and hardware refresh activities. \* Maintain IT asset inventory and update documentation. \* Provide remote assistance and coordinate with global IT teams for escalations. \* Follow IT security policies, procedures, and SLA requirements. \* Provide professional customer service and clear communication with end users. **Required Skills** \* 3\+ years of experience in EUC/Desktop Support. \* Strong knowledge of Windows OS and Microsoft Office 365\. \* Experience with Active Directory, Intune/SCCM, and IT ticketing tools. \* Basic understanding of networking concepts (LAN/WAN, DHCP, DNS, VPN, Wi\-Fi). \* Excellent troubleshooting and communication skills. \* **Fluency in \*Spanish and English\* is mandatory.** Job Types: Full\-time, Contract Contract length: 12 months Pay: 2,700\.00€ \- 2,900\.00€ per month Ability to commute/relocate: * Madrid provincia: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): * What is your Visa status and Nationality ? * What is your Notice period if Selected ? Experience: * Desktop Support : 3 years (Required) Language: * English and Spanish Professional (Required) License/Certification: * Work Permit (Required) Location: * Madrid provincia (Required) Work Location: In person