Spa & Wellness Receptionist

Description

Position Summary: We are seeking a Spa & Wellness Reception Ambassador to ensure flawless operations and exceptional guest service, upholding the luxury standards of Marbella Club. Key Highlights: 1. Reflect the hotel’s values, culture, and luxury standards. 2. Oversee daily operations and ensure excellent service at the Spa. 3. Lead guest service, resolve incidents, and support the team. Surrounded by botanical gardens and located on Marbella’s famed Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat created by Prince Alfonso von Hohenlohe. Today, as part of The Leading Hotels of the World, we continue his legacy and foster a culture rooted in authenticity, excellence, and attention to detail—creating memorable experiences for our guests. The position outlined below is a vital part of our team and contributes to maintaining and elevating the quality standard that has defined Marbella Club for over 70 years. **Key Responsibilities:** * Act as an ambassador reflecting the values, culture, luxury standards, and confidentiality of El Lodge & Maribel Hotels. * Supervise daily operations of the Spa & Wellness Reception across all shifts to ensure high-quality service. * Guarantee excellent, personalized, and efficient guest service, both in person and via telephone and email. * Resolve complaints, incidents, and emergencies, making operational decisions when necessary. * Ensure prompt response times within established timeframes. * Supervise and support the Spa & Wellness team. * Assist with shift scheduling, administrative tasks, and internal communication. * Monitor and manage appointment schedules and reservation systems. * Ensure accurate updates, billing, cash closing, and compliance with rates and protocols. * Resolve issues related to reservation systems. * Maintain smooth communication with other departments and Management. * Share relevant information regarding registered guests. * Identify and report opportunities for operational and service improvement. * Ensure compliance with quality, safety, and internal protocol standards. * Guarantee order, cleanliness, reception appearance, and availability of materials. * Report facility defects and incidents. * Apply upselling and cross\-selling techniques. * Understand and support marketing objectives, commercial agreements, and wellness programs. **Profile and Competencies:** * In-depth knowledge of Wellness & Spa services, products, and philosophy. * High proficiency in English and Spanish (C1); a third language is an asset. * Excellent communication, leadership, problem-solving, and pressure-management skills. * Prior experience in Spa reception or a similar role.