**What will you do on a daily basis?** * Manage room reservations via telephone calls and email, ensuring professional and personalized service. * Confirm availability, rates, and terms, ensuring correct application of the hotel’s commercial policies. * Advise guests on services, promotions, and resort experiences, tailoring recommendations to their needs. * Enter, modify, and cancel reservations in the system, maintaining up-to-date and accurate information. * Input and update guest data, including special preferences and specific requests. * Coordinate reservation-related communication with other departments to ensure a seamless guest arrival experience. * Promote additional services such as special packages, restaurants, spa, or activities, contributing to sales objectives. * Resolve inquiries and issues efficiently, always focused on guest satisfaction. **What do we require from you?** * Prior experience as a Reservation Agent or in a similar role; hotel experience is preferred. * Excellent customer service and communication skills. * Advanced proficiency in Spanish and English. Additional languages are valued. * Experience using Opera or other similar Property Management Systems (PMS). * Strong organizational skills, ability to multitask, and attention to detail in dynamic environments. * Positive attitude, team-oriented mindset, and commitment to service quality. * Flexibility to work rotating shifts, night shifts, and weekends.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
