At CPU, an ecommerce specialized in **technology**, we are looking for a person passionate about customer service, with exceptional communication skills and a desire to solve problems quickly and effectively. Responsibilities: * Provide support and advice to customers via chat, email, and/or phone. * Resolve inquiries regarding products, orders, deliveries, and returns. * Guide the customer throughout their purchasing process, ensuring a positive experience. * Escalate issues to the appropriate teams when necessary. * Contribute ideas to improve the user experience. Requirements: * Previous experience in customer service (preferably in ecommerce or retail). * Proficient in digital tools and customer management platforms. * Excellent writing and spelling skills. * Passion for technology and willingness to learn about our products. * Proactive, empathetic attitude and solution-oriented mindset. We offer: * Joining a dynamic and growing team. * Training on product catalog and internal tools. * Opportunities for growth within the ecommerce sector. Position type: Full-time Salary: 18\.993,45€\-18\.993,46€ per year Benefits: * Company phone * Optional remote work Experience: * Customer service: 2 years (Required) Language: * English (Required) Job location: On-site