### **Position** **Job Summary** Plan and execute various VIC engagement programs and hospitality events in collaboration with NY counterparts, retail departments, CRM, PR/marketing, and MD/high jewelry teams to develop and nurture brand clients. Work closely with stores through constant communication to enhance brand value and increase sales. * Planning and execution of VIC hospitality programs at global events * Planning and management of domestic client treatment events (gala dinners, in-store cocktails, etc.) * Development and implementation of annual VIC engagement programs, gifts, and collaterals * Selection of invited clients (client nomination) for the above projects * Production and management of collaterals for Ginza Blue Box Café Strategic planning and execution for client development, including high\-end and bridal, closely working with NY counterpart, retail team, PR/marketing, CRM and stores, including below programs; * Client Treatment Events (Gala Dinner, Global Event Invitation, etc) * VIC Client hospitality program, gifting and collaterals * Sales promotion events in line with marketing strategy and product launch plan * High\-end \& new clients development * Supporting sales events * Supervising in\-store hospitality \& client experience **Main Responsibilities** **VIC Hospitality for Global Events** * Planning and execution of annual 3\-4 global VIP tours (one in NY, one in Japan, and two others) * Collaborating with NY team to propose and arrange local hotels, transportation, restaurants, hospitality programs, gifts, and collaterals * Close coordination with client's home stores, domestic travel agencies, and overseas concierge companies is essential for smooth arrangements * For events hosted in Japan, overall responsibility for international clients’ hospitality arrangements * Collaborate with high jewelry team to develop client strategies * Includes vendor management and budget control * Potential to accompany overseas tours, including on\-site client support during trips Plan and execute VIC hospitality program for global invitations (one in NY, one in Japan, two in Asia/Europe) * Client hospitality arrangement including hotel, transportation, car service, restaurant, entertainment, etc. * Close communication with NY team, oversea concierge company and local travel agency. * When the global event hosted in Japan, international clients’ hospitality management will be also included in the scope, * Client strategy planning with Japan high jewelry team Budget control and vendor management * **Planning and Management of Client Treatment Events** * Holiday dinners, VIC dinners during selling events, in-store cocktails, etc. * Event scale varies from in-store cocktails (around 10 times a year), restaurant dinners for about 30 guests (3\-4 times a year), to unique venue dinners for up to 120 guests (1\-2 times a year) * May include venue selection, entertainment arrangement, and on-site production supervision as needed * Support stores in selecting invitees and managing hospitality and follow-up during events * Project management of event-related tasks (including collaterals and gifts) * On-site client support during events * Submit approval requests to NY team with required documentation * Smooth internal and external communication (including with NY) to improve operational efficiency * Budget management and control within projects * Vendor management \*Sales events are handled by another department Strategic planning and execution of high\-end clients treatment events (Gala dinner with entertainment, VIC dinner at restaurant, in\-store cocktail, etc) * Project management for events * Communication with internal/external clients for work streamline * Budget management and control * Vendor management * Venue selection and production supervise included if needed. * Store support to select and follow\-up clients \*Selling events are not included **Annual Planning and Execution of VIC Engagement and Gifting Programs** * Propose and implement tailored hospitality initiatives for VIP clients throughout the year * Develop and produce gifts and collaterals locally, or select and manage delivery (when produced by NY) * Support stores in identifying target clients and following up * Manage company-wide client gift items Annual planning and arrangement of high\-end client engagement and gifting programs. * Client hospitality, T\&E, exclusive arrangement * Develop locally or select client gift and collaterals Store support to select and follow\-up clients * **Client Relations** * Client nomination (client selection) for event invitations, gift allocations, and limited product arrangements * Collaborate with CRM team to understand client data * Work with high jewelry team to manage client profiles and propose client strategies Client nomination and selection for above projects, closely working with local retail team, high jewelry team and global client relations. * Client data integration with CRM team Working on VIC client strategy with high jewelry team * **Tiffany Ginza Blue Box Café Collateral Development** * Develop collaterals based on requests from café and NY * Collaborate with NY counterpart to obtain design and quality approvals * Issue production instructions to domestic vendors and manage delivery timelines \*Inventory management and cost control after delivery are not included Tiffany Ginza Blue Box Café collateral development (Menu cards, coasters, napkin, postcards, take\-out box, shopper, etc) * Approval request to NY, production with local vendor, design and quality control * Need to closely working with BB café team \*After the delivery, BB café team will be responsible for stock management and re\-order. **Qualifications / Key Requirements** * Proficiency in WORD / EXCEL / POWER POINT required * Experience in clienteling / event operations * Business-level English (primarily email communication, but occasional overseas business trips with clients) * Strong communication skills with internal and external stakeholders * Project management and multitasking abilities * Documentation and proofreading skills * 1\-2 overseas trips per year, approximately 5 domestic trips * Prior experience in luxury consumer goods/services or affluent client-facing roles preferred Interest in collateral and gift development * * WORD / EXCEL / POWER POINT * Work experiences on event and clienteling * Business level English (E\-mail communication, business trip to oversea) * Strong communication skills to work effectively with internal/external clients * Project management skills and multi\-task control * Documentation skill * Available to oversea travel (One or twice oversea trip and around 4 times domestic travel per year ) * High end business experience preferable Interest in collateral creation and gift development * ***TIFFANY \& CO.*** **MAISON** ------------------------------- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany \& Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany \& Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.