Reception Assistant - Menorca

Description

Job Summary: We are seeking a Reception Assistant to support the smooth operation of the front desk, ensuring full customer satisfaction with the services provided. Key Highlights: 1. Excellent work environment 2. Stable position with opportunities for professional development 3. Customer-oriented and team-based work INSOTEL HOTEL GROUP is a well-known hotel chain in the Balearic Islands, currently undergoing rapid expansion. Your primary role within the company will be to support the efficient operation of the front desk by performing tasks related to: customer service, guest reception, check-in, stay management, and check-out; reservation management; assistance and information provision — all aimed at achieving full customer satisfaction with the services offered, in accordance with the hotel’s established quality and efficiency standards. This vacancy is for our Insotel Punta Prima Resort & Spa 5* Your main responsibilities, under the supervision of the front desk agents and Front Office Manager, will include: * Supporting reservation processing, incident tracking and follow-up. * Monitoring forecasted occupancy. * Preparing keys prior to guest arrival. * Performing guest check-in. * Addressing guest requests and suggestions, and informing guests about available services and facilities. * Managing the telephone switchboard. * Monitoring direct guests and associated billing. * Providing support and resolving incidents. * Managing and archiving all documentation. * Other duties inherent to the department. In return for your commitment, we offer: * Excellent work environment. * Competitive salary * Stable position (summer season) with real opportunities for professional development. * Education: Diploma in Tourism (preferred) * Experience: AT LEAST 1 YEAR performing the duties described above as a hotel reception assistant * Advanced English proficiency (C1) is mandatory; additional languages (e.g., German, Italian…) are considered an asset. * Availability to work rotating shifts. * Office software: Intermediate level in Word and Excel. Additional assets: Organizational skills – Customer orientation – Teamwork – Stress tolerance – Interpersonal skills – Flexibility and adaptability.