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FRONT OFFICE AGENT (40662)

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

***"The world is yours with Meliá"*** Joining Meliá means embarking on a borderless journey, as the opportunities for growth and development here are infinite. It means knowing the world is yours and that you can work in many countries — all while feeling like part of a great family. It means knowing you’ve begun one of the most exciting journeys of your life — a journey where inspiration will always accompany you. Are you ready to take ownership of your professional career in an inspiring world? **Because belonging to the great Meliá family means being VIP** You’ll enjoy **My MeliáRewards**, our exclusive employee loyalty program offering unique benefits and advantages. Moreover, you’ll benefit from **My MeliáBenefits**: flexible compensation, exclusive discounts on a wide range of products and services, an active and healthy lifestyle, and solidarity initiatives. Be proud to belong to Meliá — just as we’re proud of you. **Job Mission:** Carry out daily departmental operations, committing to excellence in customer satisfaction. Collaborate with the team to meet and exceed guests’ service expectations. **What will you do?** OPERATIONS Perform night-shift duties, ensuring the front desk operates smoothly throughout the night and safeguarding guests’ security, comfort, and satisfaction. Conduct the daily front desk closing (Night Audit), verifying transaction accuracy, reconciling revenue, and preparing corresponding reports for the start of the next shift. Handle nighttime incidents and requests promptly and professionally, serving as the hotel’s primary point of contact during the night shift. Coordinate communication with operational departments, providing clear and complete handover information to the morning team. Oversee compliance with security procedures during the night, collaborating with relevant staff in case of emergencies or incidents. **At Meliá, we are all VIP** Outstanding professionals who make everyday operations easier and exceptional. From newcomers to seasoned veterans, everyone possesses unique and essential qualities that make working at Meliá a constant growth opportunity — and a passport to building your future wherever you choose. Our warmth, approachability, and passion for what we do make working at Meliá an unforgettable experience — filled with emotional moments and always accompanied by the feeling of belonging to a great family, one that counts on people like you — people who are **VIP**. *At Meliá Hotels International, we believe in equal opportunity and value diversity. We do not discriminate based on disability, race, religion, age, or any other reason protected by federal, state, or local laws. We believe diversity and inclusion among our people are fundamental to our success as a global company.* *Furthermore, we champion the sustainable growth of our industry through a highly capable and socially responsible human team. In this regard, our motto is: "****Toward a Sustainable Future, from a Responsible Present****" Thanks to all our colleagues, we make it possible.* If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TWITTER** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

Source: indeed
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Posted by

David Muñoz

Indeed · HR

Location

David Muñoz

Indeed · HR

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