MAITRE

Description

Job Summary: We are seeking a Maitre to organize, direct, and coordinate staff activities, uphold quality standards, and ensure professional and efficient service. Key Responsibilities: 1. Lead and coordinate work teams in 4-star hotels 2. Ensure customer service quality 3. Departmental budget and cost management Catalonia Hotels & Resorts is a multinational hotel chain. It is one of the leading hotel chains in our country, currently operating 80 establishments across 25 different destinations, and is actively expanding. We are looking for a MAITRE for our MIRADOR DES PORT hotel, located in the heart of MAHON (MENORCA). **Main responsibilities include:** * Organize, direct, and coordinate the work of assigned staff. * Plan departmental schedules and shifts. * Ensure compliance with established quality standards and procedures. * Be responsible for delivering high-quality, professional, and efficient service to guests. * Supervise the proper execution of room-service operations. * Handle guest complaints. * Know and advise on various food and wine menu items. * Supervise the setup and restocking of meeting rooms or other event venues. * Manage budgets, costs, margins, etc. REQUIREMENTS * Prior experience as a supervisor in 4-star hotels. * Specialized education in hotel and service management. * Advanced English proficiency + other languages are an asset. * Energetic, people-oriented individual with a passion for customer service and a proactive attitude. * Leadership ability and capacity to manage a team. * Experience in events is desirable. WE OFFER * Fully permanent position * Full-time contract * Competitive salary * Immediate incorporation into a leading and rapidly expanding company * Professional growth opportunities.