Workshop Manager

Description

Job Summary: We are seeking a Workshop Manager who leads with excellence, attention to detail, and commitment, ensuring the premium standard that defines Lexus in the After-sales area. Key Highlights: 1. Lead the Lexus After-sales area with excellence and commitment. 2. Ensure the highest technical quality and customer satisfaction. 3. Continuous Lexus training and a professional environment within Grupo Llavina. **Workshop Manager** ================== * Permanent contract * Full-time * €2,000 \- €2,300 * 08006, Barcelona, Barcelona, Spain * LEXUS AFTER-SALES At **Lexus Barcelona**, we do not merely repair vehicles — we create memorable experiences. We seek a **Workshop Manager** who leads with excellence, attention to detail, and commitment, guaranteeing the premium standard that defines Lexus. Lexus represents innovation, artisanal quality, and Japanese hospitality (Omotenashi). At Grupo Llavina, we operate with a clear purpose: **placing people at the center and exceeding expectations in every interaction.** Lead and coordinate the After-sales area, ensuring: * Highest technical quality in repairs. * Compliance with Lexus standards. * High customer satisfaction. * Workshop profitability and efficiency. * Leadership and development of the technical team. **Main Responsibilities** --------------------------------- * Daily workshop planning (workload and scheduling). * Coordination of mechanics, technicians, and service advisors. * Monitoring of productivity, efficiency, and profitability. * Quality supervision prior to vehicle delivery. * Warranty management and compliance with Lexus processes. * Tracking of KPIs (productive hours, efficiency ratio, customer satisfaction). * Implementation of continuous improvement (Kaizen). * Team development and training. * Support repairs by assisting technicians **Candidate Profile** ----------------------- * Minimum 5 years’ experience managing official workshops. * Experience with premium brands is highly valued. * Natural leadership and people-oriented mindset. * Strong customer orientation and attention to detail. * Analytical ability and results-driven approach. * Technical training in automotive engineering. **What We Offer** ----------------- * A stable project with a premium brand. * Integration into Grupo Llavina, a family-owned company spanning three generations. * Continuous Lexus training. * Modern, highly professional work environment. * Salary range: €2,000 \- €2,300 * Permanent contract * Full-time * €2,000 \- €2,300 * 08006, Barcelona, Barcelona, Spain * LEXUS AFTER-SALES Apply now Apply now