Concierge

Description

Position Summary: We are seeking a professional to provide comprehensive guest service at a luxury hotel, maintaining excellence and attention to detail. Key Highlights: 1. Being part of a legendary hotel with over 70 years of history 2. Working in an environment that values authenticity and excellence 3. Interacting with guests in a luxury setting with personalized service Surrounded by botanical gardens and located on Marbella's prestigious Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat by Prince Alfonso von Hohenlohe. Today, as a member of The Leading Hotels of the World, we continue his legacy and foster a culture rooted in authenticity, excellence, and meticulous attention to detail—creating memorable experiences for our guests. The position outlined below is a vital part of our team and contributes to sustaining and elevating the quality standards that have defined Marbella Club for over 70 years. **Main Responsibilities:** * Continuous front desk service in the concierge area, lobby, main entrance, and public areas. * Preparation for arrivals and departures: reservation review, billing, transfers, excursions, and services. * Personalized guest welcome and offering of refreshments. * Cash register opening and closing at the start and end of each shift. * Promotion and sale of hotel services and outlets. * Comprehensive guest service throughout their stay, handling requests discreetly. * Tracking incidents and requests via internal system. * Coordination and supervision of bellboys and chauffeurs. * Reception, sorting, and management of luggage and shipments. * Organization and maintenance of the work area. * Communication and coordination with other departments. * Handling guest phone calls and emails. * Check\-out management: luggage, transfers, and guest satisfaction. * Initial resolution of complaints and claims, escalating when necessary. * Key management, lost-and-found assistance, and incident support. * Support in translation and multilingual service. * Management of additional services (golf, transportation, external reservations). * Administrative tasks: billing, reports, filing, and documentation. * Night-shift operational control, invoicing, and official documentation. * Daily service verification (buggies, wake-up calls, transfers). * Shift handover and information transfer to the next team. **Profile and Competencies:** * Friendly, empathetic, and discreet demeanor. * Proactivity and teamwork. * Goal orientation. * Strong communication and negotiation skills. * Problem-solving ability. * Diplomatic and dynamic personality. * Minimum 3 years’ experience in luxury hotels. * Computer literacy. * Languages: Spanish and English (B2\+); additional languages are a plus.