**Description:** ---------------- With 47 years of experience, Servinform has grown with a clear mission: transforming businesses through innovative technological solutions. Today, we are leaders in developing technologies such as RPA and IDP, delivering customized solutions across multiple sectors. We employ over 6,000 professionals and know that our team is the driving force behind our success. If you wish to join a dynamic, highly skilled environment with a global outlook, join us! You will become part of an established project we have been managing since 2020 for one of the country’s leading telecommunications operators, providing service to residential customers and efficiently and professionally resolving their inquiries and incidents. * **Responsibilities:** * Handle inquiries and complaints related to billing, contracted products and services, or basic technical issues (network, mobile devices, configuration, etc.). * Inform customers about available promotions, discounts, and service enhancements, promoting cross-selling and customer retention. * Process modifications or updates to services. **If you wish to continue or begin your professional career on a stable project, with a salary that may increase based on your performance outcomes and a part-time schedule allowing you to combine it with other activities, this opportunity is for you:** * **Indefinite-term contract** from the outset * Option for **hybrid remote work**, subject to meeting performance targets, once the learning curve has been completed. * Weekly working hours of 30 or 25, scheduled during the **EVENING SHIFT**, Monday to Friday (within the 3:00 PM–10:00 PM time frame). Public holidays (national and local) are covered on a rotating basis. * Collective bargaining agreement for Contact Centers; job classification: Customer Service Representative. * **Fixed Salary**, according to the Contact Center collective agreement: €1,063 gross/month for 30 hours or €886 gross/month for 25 hours. * **CROSS-SELLING INCENTIVES**: commissions starting from the first sale, with no earnings cap (team average: €250–€400 gross/month). No ceiling—earn more by selling more! * **Prior training** (unpaid and selective), lasting 7 days, scheduled in the morning from 9:00 AM to 3:00 PM. Training begins on 12/22 and ends on 12/31. Training on December 22, 23, 24, and 31 will be conducted online. * Location: **Torrejón de Ardoz**, accessible via public transport from Renfe’s Soto del Henares station (with company shuttle service) and offering convenient parking for those arriving by car. **We look forward to welcoming you at Servinform! Join a growing company that values talent and offers real opportunities for professional development.** *\*\*No sector of our society can be understood without gender equality and the inclusion of persons with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as essential drivers of social progress, working daily to achieve this goal.\*\** **Requirements:** --------------- * Experience in: Call reception with sales management (customer retention, loyalty, and cross-selling); high-quality customer service during calls, customer handling, and resolution of call objectives. * Proficiency in computer systems, Microsoft Office suite, and proprietary contact center tools. Agility in using software systems. * Strong communication skills, verbal fluency, active listening, and excellent pronunciation. * **Desirable:** Experience in the telecommunications sector; sales experience; familiarity with systems such as Siebel, MySIm, Agents, Genesys