**Description:** ---------------- We are offering a **Reception Manager** position at our **Amàre Beach Hotel in Marbella**. You will be responsible for planning, assigning, coordinating, and supervising all tasks carried out by the reception department, as well as ensuring the best possible experience for both guests and staff within your area of responsibility. **You’ll gain multiple benefits** You will work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality industry, having grown differentiated brands—especially across southern Spain. Competitive salary policy. A unique working environment, outstanding workplace climate surrounded by exceptional professionals. Development opportunities and career plans so we can grow together. Continuous training: We invest in and promote your talent, with special emphasis on improving your language skills. **Your day-to-day responsibilities will include…** * Communicating departmental objectives to reception staff and reviewing critical processes and operational scenarios through daily mini-meetings, in line with hotel-established standards. * Preparing shift rosters and vacation schedules for reception staff, aligned with occupancy forecasts and workforce sizing tools. * Planning, directing, supervising, and assisting—as needed—with all Back Office and Front Office responsibilities, functions, and tasks of the reception department. * Monitoring and managing internal HR administration processes for your team, in collaboration with the Human Resources Department. * Coordinating with the Revenue Department to set daily pricing scenarios, and actively participating in the sale of various hotel products and services (Upselling, Cross Selling, and Ancillary Services). * Optimizing hotel occupancy, monitoring arrival and departure lists, and paying special attention to potential incidents or special needs (e.g., VIP guests, reduced mobility, children, etc.). * Tracking guest reviews and complaints, proposing corrective actions and alternatives to achieve and maintain desired guest satisfaction levels; personally handling high-priority or serious complaints. * Managing daily cancellation records. * Supervising achievement of departmental guest data capture targets. * Processing daily settlements for personal accounts, commissions, guests, staff, and intercompany transactions, while ensuring accurate daily cash reconciliation and settlement for Reception. * Conducting weekly cash audits across all departments and depositing funds into the bank; forecasting cash requirements and necessary change requests. * Handling and redirecting reservation-related information received outside the operating hours of Contact Center and Groups departments. * Managing daily billing and group accommodation operations. * Reviewing and validating invoices via Work Cycle. * Optimizing the department’s allocated budget in accordance with hotel policies, procedures, and values, assessing variances and anticipating future needs to management. * Supervising the availability of required physical resources, as well as the uniformity, cleanliness, and maintenance status of the reception area and IT equipment. * Monitoring and enforcing compliance with the Operational Environment Manual. * Implementing the Management On-Call Program. * Acting on behalf of the Hotel Director in the absence of the Deputy Director. * Issuing master keys upon authorization from hotel management. * Preparing monthly reports and statistics for the National Statistics Institute (INE). * Supervising and controlling the operation of the hotel parking facility, reconciling and settling its cash register, and addressing any related incidents. * Selecting, evaluating, and supporting the training and development of Reception team members, following HR Directorate’s established methodology, and overseeing onboarding processes. * Performing other duties within your scope of responsibility as requested by your direct supervisor. * Complying with—and ensuring others comply with—organizational standards regarding quality, safety and health, environmental protection, and data privacy. **Requirements:** --------------- **You’re ideal for this role if…** Bachelor’s degree or equivalent in Tourism or related field. Preferred: Master’s degree in Business Administration and/or Hotel Management and Direction. Minimum 3 years’ experience as a Reception Manager, and/or 5 years as Assistant Reception Manager in 4-star or higher hotels. English level C1; French level B2. Advanced proficiency in Hotel Management Software; Advanced Microsoft Office skills. Apply now and join the Fuerte Group universe. Share this opportunity with your contacts—you can explore more openings and learn about Fuerte Group Hotels at talent.fuerte-group.com