Reporting to the Front Office Manager, Higueron Resort is seeking a Front Supervisor responsible for overseeing the daily management of the reception team, ensuring smooth operations and exceptional service quality in line with 5-star standards, to guarantee a unique guest experience from arrival to departure. **Main Responsibilities:** \- Front desk team management: Supervise team activities, task and shift distribution, as well as staff training and development. \- Guest service: Ensure guests receive efficient service at all times. \- Reservation control and coordination: Collaborate with the reservations and sales department to manage occupancy efficiently. \- Incident management: Resolve operational issues that may arise during shifts, coordinating with other departments when necessary. \- Operational processes: Support the implementation of hotel operating procedures and policies, ensuring compliance with quality and safety standards. \- Billing and payment management: Supervise billing and payment processes at the front desk, ensuring all transactions are accurate and correct procedures are followed. \- Interdepartmental collaboration: Work with other departments such as Housekeeping, Maintenance, and Food \& Beverage to ensure guest satisfaction. **Requirements:** \- Previous experience in a front desk position at luxury hotels (minimum 2\-3 years) in a similar role. \- Knowledge of PMS ONQ and OPERA systems. \- Excellent communication, leadership, and team management skills. \- Fluent in English. **Benefits:** \- Competitive salary according to experience. \- Opportunities for professional development and growth. \- Discounts at our establishments. \- Reduced rates at our fitness and wellness center spanning over 700 m2. Join us and become part of an outstanding team. We look forward to meeting you! Will you miss this opportunity? Job type: Full-time, Permanent contract Work Location: On-site