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Position Summary: At Higuerón Resort, we are seeking a results-oriented Reservation Agent with strong commercial skills to manage reservations, handle customer inquiries, and collaborate with other departments. Key Highlights: 1. Manages individual and group reservations through various channels. 2. Handles customer inquiries and supports promotional activities. 3. Collaborates with other departments to ensure an optimal customer experience. At Higuerón Resort, we select a results-oriented Reservation Agent with strong commercial skills. **MAIN RESPONSIBILITIES** * Manage and process individual and group reservations via direct channels, OTAs, travel agencies, corporate accounts, and B2B/B2C platforms. * Respond to customer inquiries via telephone, email, and other channels, providing clear information on availability, rates, policies, and conditions. * Accurately enter, modify, and cancel reservations in the PMS. * Verify and keep availability, rates, and restrictions updated according to instructions from the Reservation Manager or Revenue Manager. * Identify errors in rate or inventory loading and report them promptly. * Support the implementation of promotions, marketing campaigns, and commercial offers. * Manage residence and/or vacation rental reservations, ensuring compliance with defined standards. * Collaborate with other departments (Front Office, Sales, Marketing) to guarantee a seamless customer experience. * Adhere to internal procedures and company policies. **REQUIREMENTS** * Prior experience of 1–3 years as a Reservation Agent or in similar roles within hospitality or vacation rental sectors. * Familiarity with and ability to operate PMS and Channel Manager systems (RMS experience is a plus). * Intermediate-level Excel proficiency and administrative skills. * Spanish and English (additional languages are advantageous). * Strong communication skills and customer orientation. * Organizational ability, attention to detail, and teamwork capability. Employment Type: Full-time Work Location: On-site
