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Job Summary: We are seeking an SRE Engineer to join multidisciplinary teams, focusing on automation, process improvement, and operational support in financial and digital channel environments. Key Highlights: 1. Part of a Great Place To Work company 2. Work in multidisciplinary teams on diverse projects 3. Focus on team members' personal and professional growth DESCRIPTION **JOIN OUR TEAM AS AN SRE!** Do you want to be part of an organization committed to caring for people and supporting their personal and professional growth? Are you passionate about development and eager to take on new challenges? Join Kairós! **Who Are We?** We have been recognized as a **Great Place To Work** company since 2019 — for the fifth consecutive year — ranking **5th in 2024**, thanks to our values, culture, and internal benefits and initiatives focused on people. We support our clients in technological and agile transformation projects. **We work in discipline-based teams and multidisciplinary squads across highly diverse projects** (retail, healthcare research, banking, security, mobility, etc.). Although we’ve grown significantly over the past year, we remain true to our essence: **people-first**. We provide continuous personal follow-up for our technical and Talent teams. We also consistently prioritize transparency and clarity. We operate in **Spain, Mexico, and Peru**. At Kairós, you’ll find projects where you can work remotely — without losing closeness with the rest of the team! More than **350 Kairoseros and Kairoseras** form the Tech family at Kairós, delivering technological solutions across all project phases — from inception and product definition — working with all types of frameworks and ensuring solutions that are not only effective but also easy to use, maintain, and adapt to today’s evolving technology landscape. **What Are We Looking For?** At **Kairós**, we seek professionals with experience as an **SRE Engineer**, for one of our financial-sector clients. The selected candidate will join our Tech discipline, led by **Carlos Cañado and Reinaldo Aguilera.** **Requirements:** * Minimum 5 years of IT experience as an SRE/DevOps operations engineer, preferably in corporate environments. * Strong client-facing skills. * Experience in demanding production service environments. * Experience with analytics tools. * Familiarity with ticketing system tools. * High level of English proficiency. * Solid expertise in at least two of the following: Python, JSON, YAML, REST APIs, Node.js. * Professional experience in CI/CD environments. * Container orchestration: Docker, Kubernetes. * Proven experience with Linux operating systems. Networking knowledge: F5 (load balancer), TCP/IP stack, NAT, routing and Linux firewalls, DHCP, Syslog, SNMP. * **Desirable:** * Nginx reverse proxy. * Professional experience with AWS. **Responsibilities** SRE role within the digital channels development team, with dual responsibilities: As an SRE within the team: * Build internal services and systems with integrated automation. * Continuously strive for operational excellence by automating manual processes. * Improve existing automation tools and introduce automation to replace manual processes. * Integrate products with other internal services and systems. * Build services capable of running successfully on any hardware/operating system. Provide monitoring, proactive maintenance, and remediation functions. * 2\. As part of the OPS support team * Provide second-level support, ensuring stability, integrity, and efficiency of the IT infrastructure supporting application services. * Maintain practical knowledge of all hardware and software applications related to digital channel processes to assist the team in resolving reported issues. * Improve current operational processes by developing procedures enabling first-level support to resolve calls/incidents related to digital channel applications. * Analyze and document root causes of operational failures and propose solutions to prevent recurrence. * Implement technical solutions proposed by third-level support (DML, Postman). * Problem management. * Track incidents using collaboration tools (Jira/Remedy). * Prepare reports by collecting, analyzing, and summarizing information. * Manage escalated issues and promptly track pending items. * Collaborate integrally with Scrum teams as a cross-functional member. * Manage external vendors, SLAs, bug tracking, etc. * Document services, CRQs, and processes. **What Can We Offer You?** At Kairós, you’ll find: * Free English classes in small groups. * 23 vacation days, December 24th and 31st off, 1 day for personal events, and **3 flexible conciliation days!** * Enjoy summer with our reduced working hours in August and intensive Friday schedules throughout the year. * Flexible compensation via Cobee — usable for dining, public transport, training, and childcare vouchers. * Health insurance through Cigna or Sanitas — because we care about your physical and mental well-being. * Ongoing personal support through our Wellness 3.0 program and continuous technical mentoring. * Opportunities to strengthen your personal brand through internal and external events. * Membership in a vibrant community supported by exceptional individuals and industry leaders. * But above all… being part of a company that listens to you, cares for you, and strives to meet your needs and expectations. You’ll fit right in if you love learning, sharing knowledge, and treating others with respect and kindness. If you’re passionate about contributing to an open, transparent, and trusting culture — and if you possess organizational ability, responsibility, commitment, and a drive for code quality. **\#TRY \#THINK \#FEEL \#ENJOY** At Kairós, we firmly believe in the importance of equality and diversity in the workplace. We are committed to building an inclusive and respectful environment where all employees feel valued and empowered to reach their full potential — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic protected by law.
