Administrative Assistant – Incident Management

Description

Position Summary: We are seeking an Administrative Assistant to manage, coordinate, and track incidents at client facilities within the maintenance sector. Key Highlights: 1. End-to-end incident management from receipt to resolution. 2. Be part of a leading company in decarbonization and the circular economy. 3. We promote integration and gender equality between men and women. **Company Description** A leading company in decarbonization, the circular economy, and optimized resource management. Veolia designs and implements solutions for water, waste, and energy management, contributing to the sustainable development of cities and industries. **Job Description** Veolia Servicios LECAM, within its Energy Services division, is seeking to hire an **Administrative Assistant** in **Madrid**, for the maintenance sector, whose primary responsibility will be managing, coordinating, and ensuring traceability of incidents across various facilities of one of our clients. Job Responsibilities: * Incident intake: Receive and register all incidents reported by the technical team, both in the client’s tool and internally in Veolia’s system (PRISMA). * Complete records: Fill out incident record sheets with all relevant information (description, location, priority, etc.). * Create tickets: Transfer information to the appropriate service management platforms. * Route incidents: Assign and direct each incident to the corresponding sector or zone via the BMS (Building Management System). * Ensure full traceability: Track each incident from receipt through to resolution, guaranteeing it reaches the correct department. We offer:* Permanent contract. * Salary according to collective agreement. * Working hours: Monday to Friday, split shifts. If you are interested in participating in the selection process, please apply here! At Veolia, we recognize that professionals are the cornerstone of our corporate identity and results. We promote their integration through a firm commitment to gender equality between men and women, sharing our corporate culture, practices, and experience. Immediate onboarding, job stability, and negotiable remuneration based on candidate experience are offered. **Requirements*** Vocational training (FP) in Administration and/or related fields. \- At least 1\-2 years of experience in a similar role. \- Experience with GMAO\- PRISMA software is desirable. **Additional Information** As an inclusive employer, Veolia is committed to diversity and values all applications without discrimination.