Field Service Engineer

Description

Job Summary: We are seeking a service technician with a strong service orientation, commitment, and dynamism to carry out the installation and maintenance of machines, as well as technical and commercial advisory services to customers. Key Highlights: 1. Opportunity to build a career in a solid global technology company 2. Working in a pleasant environment with a committed team 3. Promotion of diversity and respect within the company Linde Material Handling is one of the world's leading manufacturers of forklift trucks, indoor vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in more than 100 countries worldwide and employ approximately 13\.000 people under the Linde brand. A network of over 8\.500 service technicians ensures maximum availability of Linde forklifts and solutions, supported by our global logistics network. Our foundation is built on delivering expert service and product solutions to our customers. We believe our success stems from the skills and dedication of our team members. Our core values are: INTEGRITY — we do what is right; COLLABORATION — we trust each other; COURAGE — we embrace change and innovation; EXCELLENCE — we deliver exceptional value to our customers. You will work for a successful global company in an international environment. Are you ready for a new challenge? Then you could be the person we are looking for! About the Company: We are a socially responsible company that offers equal employment opportunities, promotes diversity and respect for differences within our organization. We do not tolerate any form of discrimination, harassment, or aggression — verbal or physical, direct or indirect — against individuals or material property. **What we offer:** ================== We seek individuals with a strong service orientation, commitment, dynamism, versatility, and ambition to grow professionally within the company. This is your opportunity to develop your career in a solid, internationally expanding technology company where anything is possible. Are you ready to grow your career with us? * Compensation based on merit and aptitude * Permanent employment with a sector-leading company * Company vehicle * Private health insurance * Flexible compensation * You will join a pleasant working environment with a committed team, where our values are integrity, collaboration, courage and excellence. **Tasks and Qualifications:** ============================= **Mission:** Carry out machine installation and maintenance, performing preventive and corrective maintenance (service calls and repairs), safety inspections, commissioning, and handover of machines to customers, etc. Also provide technical and commercial advice to customers during technical support visits, identifying and communicating sales opportunities for: services, spare parts, and new machines. **Main Functions and Responsibilities:** **Execution of Technical Service Work** * Perform preventive maintenance applying the check\-lists established by KION for each machine model. * Carry out service calls for malfunctions and repairs, identifying deficiencies and notifying the customer either for direct repair or for prior approval of a quotation. * Supply spare parts. Identify the need for replacement parts on the machine and manage their replenishment. * Conduct safety tests on machines in accordance with applicable legal technical requirements. * Install new machines, perform commissioning, and hand over the machine to the customer. * Prepare repair quotations for machines and spare parts supply, following organizational guidelines. **Commercial Customer Support** * Advise customers on all matters related to the machine and service: technical issues, spare parts, recommended and necessary repairs, etc. * Proactively identify sales opportunities for: services, spare parts, new machines, and upgrades for existing machines, informing the customer and notifying the Technical Advisor and/or Regional Manager. **Generation of Technical Service Reports (BM)** * Prepare Technical Service Reports according to organizational guidelines regarding: daily transmission, customer signature, classification of service type, identification of spare parts used, etc. **Management, Custody, and Care of Assigned Technical Equipment and Materials** * Proper use and care of: workshop vehicle, notebook, telephone, tools, equipment, spare parts inventory, and all other assigned materials. **Education, Knowledge & Experience:** Intermediate or advanced vocational training (Mechatronics or similar), EGB / ESO or equivalent, or at least 1 year’s experience in the sector as a Maintenance / Repair Technician. * Non-regulated Training / Languages / Specific Knowledge: * MS Office proficiency. * Valid front-end and reach truck operator license. If not held, internal training will be provided. English language proficiency is desirable. * **Competencies & Skills:** * Strong communication skills. * Ability to work autonomously. * Capacity for continuous learning and updating of technical knowledge. * Teamwork and coordination with other departments. * Responsibility and commitment to doing quality work.