N2 Mobile Access Support Technician

Description

Job Summary: N2 Support Technician specialized in mobile access for Capgemini Engineering, handling escalations in 2G, 3G, LTE, and 5G networks, and resolving technical-level service provisioning issues. Key Highlights: 1. Handling escalated issues in the mobile access network (2G, 3G, LTE, 5G) 2. Technical-level resolution of service provisioning problems 3. Opportunities for professional growth and development Madrid N2 Mobile Access Support Technician Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world’s most innovative companies unlock their potential and contribute to a better future. From autonomous vehicles to life-saving robots, our digital technology and software experts think beyond convention, delivering unique R\+D and engineering services across all industries. Join our team and advance your career at a company offering growth opportunities where you can make a difference—and no two days are ever the same. What will you do on this project? * Handle N1 escalations in the operator’s mobile access network, comprising base station equipment for 2G, 3G, LTE, etc., and various vendors deployed in the external plant. * Assign incident tickets requiring escalation to other technical departments. * Resolve technical-level service provisioning problems. * Provide 8x5 support with no downtime. Your Profile: * Radio * Knowledge of 3G, 4G LTE, and 5G (Node B, BSC, RNC, and eNode B) * Fundamental RF parameters * Basic RAN architecture: o RU/AAU, DU, CU (5G) o RRU/BBU (LTE) * Use of OSS/NMS tools (as per operator/vendor). * IP/backhaul network * IP connectivity, basic routing, VLAN, QoS. * Diagnosing latency, jitter, and packet loss. * Basic transport checks toward the RAN. * Tools * OSS/NMS consoles for monitoring. * KPI analysis tools. * Ticketing systems and SLA management. We value all applications. We offer an extensive training portfolio—including in-person and online courses, certifications, etc. Even if you don’t meet 100% of the listed qualifications, we’d love to meet you! Holding a disability certificate is considered favorably within our inclusion and diversity policy. Our commitment to inclusion and equal opportunity is reflected in our Equality Plan and Code of Ethics, which guarantee professional development for all employees and ensure fair, non-discriminatory selection processes—free from bias based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance. What will you enjoy about working here? We offer a comprehensive suite of Development and Work-Life Balance initiatives, including but not limited to: * Continuous learning: access to platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First (for languages including English, French, German, etc.) * Flexible Compensation Plan (health insurance, transportation allowance, training, meal card or food subsidy, childcare support, etc.) * Life and Accident Insurance * 24 vacation days \+ 2 personal days \+ December 24 and 31 \+ option to purchase up to 7 additional vacation days per year. Why Capgemini? Capgemini is a global leader in transforming and managing clients’ businesses by harnessing the full power of technology. Guided by our purpose—to build an inclusive and sustainable future through technology and the energy of those who create it—we are a responsible, diverse international leader in IT and engineering services, with over 360\.000 professionals across 50+ countries. With a strong 55-year heritage and deep industry expertise, clients trust Capgemini to address their full business needs—from strategy and design to operations—powered by the fast-moving, innovative worlds of cloud, data, AI, connectivity, software, platforms, and digital engineering. In 2022, the Group reported global revenues of €22 billion. \#LI\-MR26 Ref. code 400483\-es\_ES Posted on 26 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Madrid Business unit Engineering and R&D Services Brand Capgemini Engineering Professional communities Products \& Systems Engineering