Job Summary: We are seeking an IT Operations Analyst with experience in IT operations environments, solid knowledge of ITIL, and operational monitoring expertise to work with a banking client. Key Highlights: 1. You will work with one of our key clients in the banking sector. 2. UST is a Top Employer and Great Place to Work globally. 3. Focused on large-scale technology solutions for major enterprises. **Role description** **We’re still looking for talent… and we’d love for you to join our team!** To help you get to know us better: UST is a U.S.-based multinational certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide and a presence in more than 35 countries. We are leaders in digital technology services and deliver large-scale technology solutions to major enterprises. **What are we looking for?** We seek an **IT Operations Analyst** with over 5 years of experience in IT operations environments, solid knowledge of ITIL (Incident, Event, and Change Management), and experience in operational monitoring. You will work with one of our key clients in the banking sector. **Mandatory Requirements** * Over 5 years of experience as an IT Operations Analyst * English level C1 * Knowledge of ITIL Foundation, especially in: * + Incident Management + Event Management + Change Management * Experience working in: * + Operational monitoring + Event management + IT Operations environments * Knowledge of: * + Cloud computing + Enterprise infrastructure and application operational workflows * Experience with: * + Monitoring, logging, and observability tools in enterprise environments * Skills: * + Strong analytical and problem-solving abilities + Ability to assess operational impact + Efficient prioritization of incidents * Ability to: * + Work autonomously within a shift-based operational model + Demonstrate ownership and accountability * Communication: * + Strong communication and stakeholder engagement with technical and operational stakeholders * Experience interpreting: * + Service metrics + Dashboards + Operational reports + Event trends **Desirable Requirements (Nice to have)** * Prior L1/L2 support experience * Experience with Dynatrace * Basic knowledge of Major Incident management * Experience with Jira * Experience with ServiceNow or other ITSM tools * Prior experience in the banking sector **Working Hours** 9:00–18:00 (Spanish time), with possibility of overtime during critical migrations or significant events. **What We Offer** * 23 working days of vacation plus December 24th and 31st. * Extensive social benefits (health insurance, remote work allowance, life insurance, accident insurance). * Flexible Compensation Program (meal card, childcare vouchers, transportation card, online English classes, health insurance for your family, etc.). * Free access to multiple training platforms. * Job stability and professional career development. * Internal referral compensation program in place. * Option to receive your salary in either 12 or 14 installments. * Work-life balance measures (flexible hours, remote work, specialist advisory services — psychologist, nutritionist, personal trainer — and intensive Friday and summer schedules per project). * UST Club platform offering discounts and gym discounts. **If you’d like to learn more, don’t hesitate to apply — we’ll contact you shortly to provide further details about this position! We’re waiting for you!** **At UST, we are committed to equal opportunity throughout our recruitment processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We are committed to inclusion for people with disabilities and actively promote the hiring of individuals holding a disability certificate.** **Skills** itil,user interface,itsm tool,stakeholder management, **About UST** UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
