#### **Your Responsibilities** Are you passionate about technology and do you enjoy helping people resolve incidents and get the most out of their everyday IT tools? At Sulion, we are looking to hire an IT Support Technician (Helpdesk) to help ensure the proper functioning of the company’s computers and systems, guaranteeing agile and high-quality support to users and contributing to maintaining an efficient and secure technological environment. You will join the IT Department, providing support to all areas of the company and collaborating in the administration of the Microsoft 365 environment and corporate devices. **What will your day-to-day look like?** * Provide technical support to users by resolving incidents related to hardware, software, and corporate tools. * Prepare, configure, and set up computers for new hires and role changes. * Manage users, licenses, groups, and permissions in Microsoft 365 and Active Directory. * Administer corporate devices using Microsoft Intune, ensuring correct configuration and maintenance. * Track and resolve incidents, coordinating with external vendors when necessary. * Keep the hardware and software inventory, as well as departmental documentation, up to date. * Ensure the proper functioning of the company’s computers and technological tools. #### **Your Profile** **What are we looking for? Your profile** * Medium or Higher Vocational Training in Microcomputer Systems and Networks, Computer Systems Administration, or a related field. * At least 1 year of experience in IT support or Helpdesk roles. * Experience providing user support in Windows environments. * Knowledge of Microsoft 365 and Active Directory. * Experience using Microsoft Intune is a plus. * Organized, solution-oriented person with internal customer orientation and strong communication skills. #### **Why Us?** **Why join Sulion?** * You will become part of an established company with a close-knit, collaborative, and people-oriented work environment. * You will join an IT Department where you can learn, progressively develop your knowledge, and take on new responsibilities. * Hybrid work model, with the possibility of remote work for up to 30% of working hours after completion of the probation period, plus additional flexible remote-work days based on seniority, according to the company’s internal policy. * Flexible start and end times to support work-life balance. * Access to continuous training through Udemy Business and other learning platforms, as well as hands-on on-the-job learning. * Well-being program offering various benefits and advantages for employees. #### **Who We Are?** Sulion is an industrial company that designs and develops proprietary solutions acting on light and air, enhancing people’s comfort and experience in indoor spaces. It combines design, technology, energy efficiency, and aesthetic criteria to create products intended to integrate naturally into their surroundings and adapt to new ways of living. Its approach focuses on developing durable solutions with technical quality, evolutionary capacity, and continuous improvement—responding both to market needs and to people’s real expectations. Beyond the product, Sulion builds its proposition on a way of operating and relating: prioritizing availability, support, and accompaniment, thereby fostering long-term relationships with professionals and customers. With a solid presence in the domestic market and international reach, Sulion maintains a long-term vision, driving innovation, sustainability, and talent development within a close-knit and collaborative culture.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
