Customer Experience and Business Analytics Analyst

Description

Are you passionate about the world of data and how it can improve people's lives? At Carrefour Supermarkets, we are looking for a student or recent graduate eager to take their first professional steps in our Customer Experience department. Our main mission is to conduct an in-depth analysis of our customers' perceptions to optimize their shopping experience. In this role, you will not only work with data but also help us transform it into real, impactful strategies within a leading multinational retail environment. Learning opportunities: Analysis and Reporting: Direct support in developing qualitative and quantitative analyses (using tools such as Barometer, Google Analytics, NPS RT, etc.), as well as creating presentation materials for the department. Process Automation: Identify inefficient or outdated tasks and propose solutions for their automation, helping to minimize analysis execution time. Data Innovation: Propose new reporting formats and dashboards that facilitate strategic-level interpretation of data. Currently enrolled in or recently graduated from a Bachelor’s or Master’s degree program in Data Science, Business Analytics, Statistics, Analytical Marketing, or a related field (a training agreement must be feasible). Technical skills: Advanced user of Excel and the Microsoft Office suite. Familiarity with data visualization tools or web analytics is considered a plus. Analytical mindset, efficiency orientation, attention to detail, and ability to clearly synthesize complex data. We know you value flexibility and continuous learning—so here’s what we offer: Study support \+ exclusive benefits for employees. Hybrid model: 3 days in the office and 2 days remote (to suit your needs). Training: A development plan within a leading multinational. We welcome all interested applications; if you are selected to move forward in the process, we will contact you to provide further details about the position and learn more about your profile. At Carrefour, we champion an inclusive workplace where every individual—regardless of gender, sexual orientation, gender identity and/or expression, beliefs, ideologies, origin, abilities, or other factors—can fully realize their potential.