Summary: Seeking a VIP Manager to elevate player engagement and retention by overseeing portfolio-wide VIP operations, ensuring consistent service standards and proactive interaction for high-value players. Highlights: 1. Lead VIP operations and relationship development for high-value players. 2. Advocate for VIP player needs across studios and central teams. 3. Drive retention and re-engagement through targeted strategies. ### **Description** **Who are we?** **Tripledot** is one of the largest independent mobile games companies in the world. We are a multi\-award\-winning organisation, with a global 2,500\+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail\-orientated people, who **LOVE** making games. Our ambition is to be the most successful games company in the world, and we’re just getting started.### **Key Responsibilities** Tripledot is elevating its approach to VIP engagement across the portfolio by strengthening concierge\-level service, priority support, and high\-touch lifecycle management for our most valuable players. The VIP Manager will oversee portfolio\-wide VIP operations on behalf of studios, ensuring consistent service standards, proactive engagement, and seamless coordination with Customer Support and the DTC team. This position is closely connected to DTC initiatives and adjacent systems that influence VIP value, retention, and long\-term player satisfaction. **Responsibilities*** Lead VIP operations across the portfolio, managing lifecycle engagement, outreach, and relationship development for high\-value players. * Serve as an advocate for VIP players, ensuring their needs, expectations, and experience are represented across studios, Customer Support, and central teams. * Drive retention and re\-engagement by identifying behavior patterns, lifecycle triggers, and opportunities to strengthen long\-term loyalty. * Partner with studios to align VIP program design, LiveOps integration, and recognition efforts that reinforce player value. * Collaborate with Customer Support to maintain elevated service standards, priority queues, and concierge\-level support for VIPs. * Influence measurable revenue growth through improved retention, targeted outreach, and value\-based engagement strategies. * Work closely with the DTC team to ensure DTC features and loyalty systems reflect VIP needs and deliver a consistent, high\-value experience. * Monitor and report VIP KPIs, including retention, revenue, satisfaction, and engagement. ### **Skills, Knowledge and Expertise** * 5\+ years of experience managing VIP, high\-value customer, or lifecycle programs for consumer\-facing products. * Strong understanding of retention, loyalty, and value\-based engagement for high\-spend players. * Experience operating high\-touch or concierge\-level programs in partnership with Customer Support and LiveOps teams. * Familiarity with DTC, loyalty, or alternative payment ecosystems and their impact on player value. * Analytical mindset with the ability to define and track VIP KPIs tied to retention, engagement, and revenue. * Strong cross\-functional communication skills and comfort operating in a multi\-studio environment. ### **Benefits** * **25 days paid holiday** in addition to bank holidays to relax and refresh throughout the year * **Hybrid Working:** We work in the office 3 days a week, Tuesdays and Wednesdays, and a third day of your choice. * **20 days remote working:** Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year. * **Regular company events and rewards:** Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. * **Private Medical Cover:** Have peace of mind with private medical cover, ensuring your health is in good hands. * **Life \& Critical Illness Cover:** Protect your future with our life and critical illness cover. * **Family Forming Support:** Receive vital support on your family forming/ fertility journey with our support program \[subject to policy] * **Employee Assistance Program:** Access confidential support anytime through our Employee Assistance Program. * **Sport Compensation:** Stay fit and active with our sport compensation benefit. * **Meal and Transport Vouchers:** Save on meals and transport with our convenient vouchers. * **English \& Spanish Classes:** Enhance your English and Spanish skills with our provided language classes. * **Continuous Professional Development:** Propel your career with continuous opportunities for professional development. ### **About Tripledot** **We are Tripledot Studios**, our mission is to bring the knowledge and experience of a chart\-topping mobile games company into a close\-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie\-style process combining data and creativity to make games that can be enjoyed by everyone.