Reception Manager

Description

Job Summary: We are seeking a passionate Reception Manager with strong customer service and team management skills to supervise departmental resources and staff, ensuring exceptional guest experiences. Key Responsibilities: 1. Lead and supervise the reception team at Hotel Marina Playa. 2. Ensure exceptional customer service and resolution of incidents. 3. Optimize hotel occupancy and foster customer loyalty. **Job Description:** ---------------- Join the Hotel Marina Playa team as Reception Manager! We are looking for a professional passionate about customer service and team management. Key duties and responsibilities include: Organize and supervise departmental resources and staff, ensuring cost-effective processes to meet company objectives. Supervise daily front desk operations, ensuring exceptional guest service.* ️ Handle complaints and claims, guaranteeing satisfactory resolutions for our guests. Manage reservations, aiming to optimize occupancy rates and guest expectations. * ️ Build strong guest relationships and work towards guest loyalty. Report any issues to management for effective resolution. Anticipate staffing needs and schedule shifts accordingly. Act in emergency situations according to established protocols. Oversee check-in and check-out procedures, as well as guest service. Ensure high-quality guest service and resolve incidents promptly. Supervise billing and cash closing procedures. Motivate and train the reception team, promoting a collaborative and professional environment. **Requirements:** --------------- Minimum Requirements: Minimum 3 years’ experience in a similar role at a 4-star hotel. Experience in team management. Advanced English proficiency (additional languages are a plus). Proficiency in hotel Property Management Systems (PMS). Strong organizational skills, leadership ability, and customer orientation.