Job Summary: This role contributes to the tracking and coordination of projects and operational activities, ensuring process efficiency and service quality. Key Highlights: 1. Project and operational activity coordination in a corporate environment 2. Request and incident management using ticketing tools 3. Collaboration with internal teams, vendors, and end users **Why SoftwareOne?** **SoftwareOne and Crayon** have joined forces to form a global AI-powered software and cloud solutions provider, with an ambitious vision for the future. With a presence in over 70 countries and a diverse team of more than 13,000 professionals, we offer unparalleled opportunities for talent to grow, make an impact, and help shape the future of technology. At the heart of our business are people. We empower our teams to work borderlessly, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you are passionate about cloud, software, data, artificial intelligence, or building strong customer relationships, you will find a place here to thrive. Join us and become part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can truly go global. **The role** Location: Méndez Álvaro, Madrid | Work Mode: On-site | Visa Requirements: Valid work permit for Spain | Languages: Spanish mandatory, English desirable **Role Introduction** As our new Coordination Support Technician, you will contribute to the tracking and coordination of projects, vendors, and operational activities within a large-scale corporate environment. Your work will be critical in supporting planning, task control, and operational management of technology services and solutions. You will collaborate with various internal teams, external vendors, and end users to manage requests, track tasks, and ensure processes run efficiently. Your contribution will help maintain service quality and ensure smooth operations. **Key Responsibilities** * Coordinate and track operational tasks and project activities * Manage requests and incidents using ticketing tools such as Jira, Remedy, or Snow * Support the administration and coordination of technology solutions and processes * Coordinate with external vendors on deliverable tracking, timelines, and service levels * Provide support for mobile device-related operational management * Manage incoming, outgoing, and warehouse material organization * Facilitate communication among internal teams, users, and vendors to resolve incidents **What we need to see from you** Essential: * Medium- or higher-level vocational education in a technical or administrative field * Experience in task coordination, project support, or operational management * Familiarity with ticketing tools such as Jira, Remedy, Snow, or similar * Strong organizational skills and ability to manage multiple tasks simultaneously * Analytical thinking and problem-solving ability Desirable: * Knowledge of agile methodologies such as Scrum or Kanban * Experience working in large-scale corporate environments * Basic or intermediate level of English * Residence in Madrid or surrounding areas **Job Function** Hidden (34762) **Accommodations** At SoftwareOne, we warmly welcome candidates from all backgrounds and with all types of abilities. If you require any reasonable accommodation during the selection process, please email reasonable.accommodations@softwareone.com, specifying the position you are applying for and your country of residence. A member of our team, independent of the selection process, will contact you to discuss your specific needs, and we will do our best to accommodate them. All information you share will be securely stored and treated with the utmost confidentiality, in accordance with the GDPR. At SoftwareOne, we are committed to providing a respectful environment offering equal employment opportunities to all candidates and Swomies**, regardless of race, color, religion, age, sex, nationality, political affiliation, disability, genetic condition, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local legislation. We encourage professionals who have taken a career break to explore SOAR, our return-to-work program designed to help professionals re-enter the workforce. Gain experience, enhance your skills, and connect with a supportive community to reignite your career!