Job Description Hi! We are CAPGEMINI We are lucky to work in a sector that leads the evolution towards a sustainable and inclusive future. **TECHNOLOGY**. The catalyst for so many solutions we need now more than ever. **We are 300,000 PEOPLE** worldwide united by the same passion No matter where we are, we can be at home, in the office, a thousand kilometers apart from each other, but we are aware that **OUR WORK MATTERS.** No matter what stage of life we are in, **we are DIVERSE** in age, gender, background, family… We have been certified in Diversity and as an **ETHICAL COMPANY** for over 10 consecutive years! No matter if your phase is growth, LEARNING and TRAINING constantly, or if you need to consolidate yourself and value FLEXIBILITY, work-life balance, and tax and social benefits to combine your personal and professional life. What matters is that you can feel that **you are WHERE YOU SHOULD BE to achieve the future you want**. Every project COUNTS. Would you like to join CAPGEMINI? Who are we looking for? REQUIRED KNOWLEDGE: * Basic to intermediate Unix/Windows knowledge * Basic to intermediate database knowledge * Basic to intermediate Middleware knowledge * 1 to 2 years of experience in operations roles, resolving first-level incidents and requests * Required English level B2 DESIRABLE KNOWLEDGE: * Ticketing tools * Monitoring tools. RESPONSIBILITIES: * Operation of the previously described environments, resolving cross-technology tickets and incidents. * Supervision of events-alarms. * Escalation and contact with other technical teams. * Supervision of client processes, execution of requested and scheduled processes. * Performing scheduled tasks. * Handling critical incidents, identification, escalation and follow-up until resolution. 7x24 on-site shifts at Capgemini's Langreo offices What will you like about working here? We have a very comprehensive catalog of Development and Work-Life Balance measures, such as, for example, among others: * Support during your onboarding through the Buddies program. * 24 vacation days + 2 personal days + December 24th and 31st off + option to purchase up to 7 additional vacation days per year. * Continuous training: you can enjoy Mylearning, Capgemini University, our Digital Campuses and Professional Communities. You will have access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German…) and many others! * FlexAbroad: possibility to work remotely from another country for up to 45 days. **Why Capgemini?** Capgemini is a global leader in transforming and managing clients' businesses by leveraging the full power of technology. We are guided by the purpose of creating an inclusive and sustainable future through technology and the energy of those who develop it. We are a responsible and diverse company, an international leader in IT and Engineering services with more than 360,000 professionals across over 50 countries. With a solid 55-year heritage and extensive industry expertise, clients trust Capgemini to address their entire business needs, from strategy and design to operations, powered by the fast and innovative world of cloud, data, AI, connectivity, software, platforms, and digital engineering. The Group reported global revenues of €22 billion in 2022. **Rewrite your future. Join the team!** Ref. code 366026\-es\_ES Posted on 24 Nov 2025 Experience level Experienced Professionals Contract type Permanent Location Langreo, Madrid Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management