Job Description**Hello! We are CAPGEMINI** We are extremely fortunate to work in a sector that leads the evolution toward a sustainable and inclusive future: **TECHNOLOGY**, the catalyst for so many solutions we need now more than ever. We are **300,000 PEOPLE** worldwide, united by the same passion. No matter where we are — at home, in the office, or a thousand kilometers apart — we know that **OUR WORK MATTERS**. No matter which life stage we’re in, we are **DIVERSE** in age, gender, ancestry, family structure… We have been certified in Diversity and as an **ETHICAL** company for over 10 consecutive years! Whether you’re in a growth phase — constantly **LEARNING AND TRAINING** — or seeking stability and valuing **FLEXIBILITY**, **WORK–LIFE BALANCE**, and **TAX AND SOCIAL BENEFITS** to harmonize your personal and professional life, we’ve got you covered. What matters is that you can feel you are **WHERE YOU NEED TO BE** to achieve the future you desire. Every project **COUNTS**. Would you like to join CAPGEMINI? Who are we looking for? We are seeking a **24/7 Service Desk Agent**, with experience in technical support and customer service, capable of resolving incidents and collaborating with other technical roles to ensure the best possible user experience. **Key Responsibilities** * Deliver high-quality support by handling calls and tickets addressed to the Service Desk. * Diagnose and resolve incidents within the timeframes defined in the ticketing system. * Collaborate with colleagues to share knowledge and improve team efficiency. * Develop personal technical expertise to enhance problem-solving capability. * Keep users informed about the progress of their incidents via regular calls and emails. * Follow procedures with meticulous attention to detail. **Technical Requirements** * Experience supporting Microsoft products (Windows and Office 365). * Basic Windows administration (installation and troubleshooting). * Installation and configuration of Office. * Basic knowledge of Active Directory. * Basic networking knowledge. * Printer configuration and installation in Windows environments. * **Minimum B2 level of English (spoken and written)** to interact with international clients. **Personal Requirements** * Excellent communication skills, both oral and written. * Ability to work collaboratively in teams and strong customer orientation. * Proactivity and eagerness to learn. **Location** On-site work in Asturias, with remote work options available depending on the project. Ref. code 371466-es_ES Posted on 04 Dec 2025 Experience level Experienced professionals Contract type Permanent Location Langreo Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management