**Description:** ---------------- **Do you want to join a company in constant growth?** At Servinform, we are seeking technology-passionate professionals to join our IT team as Technical Support Technician. If you have technical support experience and a desire to grow professionally, we want to meet you! **What will your responsibilities be?** * Resolving specialized incidents. * Second-level functional and technical support. * Advanced management of complex requests. * Supporting citizens in digital services and electronic administration. * Specialized support for corporate applications and services. * Analyzing recurring incidents and proposing improvements. * Collaborating on internal training and knowledge base development. **What do we offer?** * Permanent contract. * Full-time working schedule. * Salary commensurate with the candidate's qualifications. If you are passionate about technology, have technical support experience, and love helping others, this is your opportunity! \*\*\*No sector of our society can be understood without gender equality and the inclusion of persons with disabilities. Therefore, at Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily to achieve this goal. **Requirements:** --------------- * University degree (intermediate or advanced level) or equivalent vocational training (FP) in fields related to the scope of this position. * Minimum of 4 years’ experience providing user support services. * ITIL Foundation certification. * Galician language certification (CELGA 3) or equivalent. **Technical competencies:** * Telephone user support. * Use of Help Desk tools. * Solid knowledge of: o Windows 11\. o GNU/Linux at the user level. o Microsoft 365\. o LibreOffice. o Email and web browsers. o Communication networks. o Antivirus and endpoint security. o Digital certificates. o Electronic administration. o Microcomputer hardware. o ITIL. o AI solutions applied to the job role (e.g., Microsoft 365 Copilot or others).
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
