DESCRIPTION At **Seresco**, a leading TIC sector company in Asturias, **we want to welcome the best talent!** With over 55 years of history, we cover areas such as Consulting and Software Development, Systems and Infrastructure, Payroll and HR Process Outsourcing, Corporate Digital Transformation, and Cartographic and Cadastral Services. We are seeking IT Support staff for an important project within the Infrastructure, Systems and Services area, who fit the profile of Computer Technical Support, with strong communication skills, empathy and problem-solving ability. **What will your responsibilities be?** * User telephone support. * Technical support. * Incident management. * Application of technical procedures. **What can we offer you?** * Permanent position * Indefinite-term contract * Integration into a multidisciplinary team * Professional career development, based on your individual contribution * Part-time schedule at 75% (30 hours/week) * Working hours from Monday to Friday, 8:00–14:00 * Workplace in Oviedo * You will enjoy 22 working days of vacation per year * Possibility of remote work after completion of initial training Moreover, if you join the **SERESCO** team, you will also benefit from: * Exclusive discounts on numerous services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy…) via the Corporate Benefits platform. * At SERESCO, you can configure how you wish to allocate your gross salary (Serflex program), using part of it flexibly. You may choose among the following benefits: Health Insurance (Sanitas, IMQ or Caser), including family members; Gourmet Voucher/Card; Transport Card; and Nursery Voucher. * An attractive incentive plan is also available if you help us find professionals like yourself. * Since we help identify/invent new projects here, there is also a business acquisition reward plan. * Study support fund for formal education. * In-person and online training, enabling you to stay up-to-date at your own pace. * An organization where all doors are truly open. REQUIREMENTS * Mandatory minimum qualification: Higher Vocational Training Certificate (CFGS) in Computer Science or Telecommunications. * IT knowledge at end-user level. * Experience in user telephone support will be valued. **Competencies:** * Customer orientation. * Innovation capability. * Communication ability. * Learning and application of knowledge. * Discretion. * Initiative. At Seresco, we are committed to promoting **Diversity**, **Inclusion**, **Social Responsibility**, **Gender Equality**, and **Sustainability** in our workplace. We value the unique perspectives each team member brings and strive to build a culture that celebrates and respects diversity in all its forms. If you are looking for a company that values inclusion and equal opportunity, this is the one for you!