Emergency Contact

Description

Summary: This role involves providing round-the-clock client support and communication for urgent needs, coordinating itinerary adjustments, and managing emergency resources for the South Korean market. Highlights: 1. Provide 24/7 client communication and problem-solving for emergencies. 2. Coordinate and modify travel plans, offering alternative arrangements. 3. Maintain local supplier contacts for fast resource allocation. Here are the main responsibilities for South Korean Market that an emergency contact in Europe could cover: 1\. Client Support and Communication \- Availability: Provide around\-the\-clock communication support for urgent client needs or emergencies. \- Real\-time Problem Solving: Respond promptly to requests for assistance from tour leaders, travel agencies, corporate clients, or event organizers to minimize disruptions. \- Language Requirement: Proficiency in Korean and English is required, with some knowledge of Chinese preferred . 2\. Necessary Itinerary Coordination and Modification \- Itinerary Adjustments: Quickly coordinate or modify travel plans in response to emergencies like delays or weather issues. \- Alternative Arrangements: Offer substitute options for accommodations, transportation, dining, etc., to ensure a smooth journey. 3\. Emergency Resource Coordination \- Local Supplier Contact: Maintain relationships with local suppliers (hotels, restaurants,guides, transportation) for fast resource allocation. \- Support Arrangements: Arrange extra support services like additional transfers, guides, or translators as needed. 4\. Risk Assessment and Prevention \- Risk Monitoring: Keep an eye on weather, transportation, and safety issues in the client’s travel area, providing early warnings and assistance. \- Contingency Plans: Be prepared with emergency protocols for situations like strikes or natural disasters to ensure a fast response. 5\. Internal Communication and Reporting \- Incident Reporting: Report detailed information on incidents to the team for follow\-up and service improvements. \- Regular Summaries: Document and share lessons from previous emergencies to improve overall service quality. Candidate Requirements: \- Proficiency in Korean and English; knowledge of Chinese is a plus. \- Recent graduates are welcome, and no need rich experience in the travel industry. \- Able to operate the company’s systems effectively to access order details after training. Job Type: Full\-time Work Location: Remote Job Types: Full\-time, Contract Work Location: Madrid Job Types: Full\-time, Contract Contract length: 12 months Pay: 2,000\.00€ \- 2,300\.00€ per month Work Location: In person